Technical Support

Technical-support-2

Our technical support services put you in direct contact with a team of robotics engineers who are experienced in both robotics and applications. An ABB expert can remotely analyze the current situation and determine what action should be taken.

We have a global footprint of more than 1,600 experienced robotics service across the globe supporting you to keep your production up and running.

Our experts are available 24 hours, 365 days* via phone, chat or email to make sure your equipment is up and running with minimum delay.

Get support

The offering

  • Global footprint of more than 1,600 experienced robotics service technicians
  • Our teams have access to the history of your installed base for best support
  • Easy follow up of your case thanks to an online support tracking system

Options

  • The full range of  connected services which will provide us for example with a Remote access to your systems, with monitored data for more efficient fault finding, automatically created backup files or even a proactive monitoring of your data with ABB reaching out to you in case we see something of concern 
  • More accurate support thanks to condition-based maintenance reports allowing us to understand better the status of your robots
  • Remote support via video, allows you to involve an expert to solve the problem via video. On the screen, our worldwide experts can see exactly the image of the system on site. The ABB service expert recognizes the situation at a glance and can safely guide the technician or maintenance worker on site.

 

Technical support

Our expertise is your advantage
How to contact us

We offer assistance via phone, on-line chat, e-mail**

 

*as part of a Service Agreement that extends the Technical Support availability
** Availability may vary from country to country