Connected Services

For secured uptime and optimized performance

Connect your ABB robot today to Connected Services to start unlocking advanced services for up to 25% fewer incidents and 60% faster response time and measurable production increase.

The Connected Services suite consists of five services: Condition Monitoring & Diagnostics, Backup Management, Remote Access, Fleet Assessment, and Asset Optimization. Each Connected Service, or the combination of some, deliver specific and clear benefits to customers that can help them drive performance and productivity improvements, thus saving maintenance and production costs quickly.

Connected Services is delivered to you via the MyRobot web application providing customers and ABB Service with actionable information through a intuitive user interface at your fingertips any time, and any place.

It is a cloud-based service suite thought for fulfilling the needs of different user profiles within maintenance and production departments that allow them to remotely monitor, troubleshoot and optimize robot systems. On top of that, customers can better plan their preventive maintenance activities and reduce both maintenance and production costs by avoiding unplanned stops and decreasing micro-stoppages during production.

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Connected Services

Condition monitoring and diagnostics

Backup management

Remote access

Fleet assessment

Asset optimization

Condition Monitoring & Diagnostics is a secure 24/7 monitoring and diagnostics service that ensures faster reaction time, higher efficiency and better service technician preparation for on-site calls and technical support. This ultimately helps to keep robot systems running at optimal performance.

Features

- Condition Monitoring and trend analytics for mechanical units and controller measurements

- Immediate critical alarm notifications via e-mail or SMS

- System snapshot in case of an alarm

- Alarm dashboard providing actionable information

- Available for free during warranty, then via ABB Robot Care service agreements

Benefits

- Faster reaction time

- Higher efficiency and better service preparation for on-site calls and technical support

- Fast notification and proactive support in case of trouble

- Information and statistics via MyRobot

- Identification of most frequent failures

ABB Robotics Condition Monitoring

Imagine if your robot programming were lost or damaged. How many days, or weeks of reprogramming and fine-tuning would be needed to restore all the settings and operating values?

Backup Management ensures that there is always a full robot program backup available. Automatic backups can be scheduled at any time and can be stored in the cloud, or on any server.

Features
- Remote automatic backup of the robot controller
- Included in ABB Express Care and ABB Extended Care service agreements

Benefits
- Fast recovery in case of software issues

Remote Access provides quick and secure access to robot controllers and connected equipment, on customer request and supervision, protected by hardware and software security.
It allows you to react to performance related or unexpected issues remotely. Expert knowledge is available, as if you were sitting at the controller.

Features
- Access to robot controllers and connected devices
- Included in ABB Extended Care service agreement

Benefits
- Condition Monitoring & Diagnostics and Remote Access on the same secure platform
- Making expert knowledge available
- Faster issue resolution

Fleet Assessment benchmarks your robots to ABB’s entire population of connected robots. This allows us to identify the hardest working robots in your fleet and prioritize their service needs. Fleet Assessment limits the risk of critical failures in gearboxes and motors, effectively extending the lifetime of your robot equipment.

Features

- Automated Fleet Assessment Report based on customer robot fleet or ABB’s entire population of connected robots
- Optional in ABB Preventive Care and ABB Express Care service agreements
- Included in ABB Extended Care service agreement

Benefits

- Limits risk of critical failures in gearboxes and motors
- Extended equipment lifetime
- Identification of robots for further service activities

For customers demanding the highest level of performance, ABB's Asset Optimization can help identify robots, components and software which are not performing at optimal levels, and provide regular proactive recommendations on how to avoid events that can cause downtime and improve performance.

Asset Optimization includes periodical analysis of a robot’s general health and performance. This can lead to up to 25% fewer incidents, 60% faster response time and issue resolution.

Features
- Regular Performance Improvement Advisory Reports
- Visit Preparation Report with preventive maintenance visits
- Optional in ABB Preventive Care and ABB Express Care service agreements
- Included in ABB Extended Care service agreement

Benefits
- Increased system performance and extended lifetime
- Focus on the most critical components during maintenance

Customer stories

Forging the Factory of the Future for Olofsfors

Connected Services helps keep KOKI in high gear

More information

How to connect your robot

Video

How to register your IRC5 robot

Report

Performance Improvement Advisory for Smooth Operations

Data sheet

Robot Care Packages & Connected Services

Data sheet

Everything on Connected Services

Information

Connected Services Infographic

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Equipment and accessories

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