Receiving inquiries and reports, creation and routing of cases in Salesforce. Defining the business impact of reported issues and ensuring they are handled in a timely and efficient manner.
Connected Services Center
Monitoring of controller, mechanical components and non-proprietary components. Providing proactive failure information by local service specialist and recommendations on actions.
Technical Support Center
Providing technical solutions and exclusive spare part recommendations to customers remotely. Working closely with the Connected Services Center and Training Center for reports and knowledge base contributions.
Piloting the creation of a technical knowledge database whilst providing technical training to enhance further the skills of Robotics field service engineers locally.