Regional Settings Issues with Upgrade to Version 3.0/3.0.1 or Installation of Version 3.0/3.0.1
Field Information Manager 3.0 and 3.0.1 require the decimal symbol "." in regional settings for the following two scenarios:
- Successful upgrade of version 2.5 to 3.0 or 3.0.1.
- Successful start of Field Information Manager Server after a new installation.
Machines on which Windows was installed with certain languages (e.g. Swedish) might use other decimal symbols. This leads to the following problems for version 3.0 and 3.0.1:
- Upgrade of version 2.5 to 3.0 or 3.0.1 fails and new version cannot be installed.
- New installation of version 3.0 or 3.0.1 succeeds, but service of Field Information Manager Server fails at startup.
Workarounds for both scenarios exist and might be required for in the upgrade path to the latest version. Please find more details in the Troubleshooting chapter of
Field Information Manager - User Guide (7PAA000045*).
Previous Software Version still listed after Upgrade
After performing an upgrade, the previous software versions are usually removed from the list of installed software in Windows Apps & Features.
If a previous software version is still listed as installed, please run the uninstaller of the previous software version to remove it manually from Windows Apps & Features.
Service of Field Information Manager Server cannot start successfully
Usually, the installation of Field Information Manager Server takes care of all configurations so that the corresponding service can start successfully.
Group policies are part of these configurations. Windows systems have a policy called "Log on as a service" that allows accounts to run as a service,. This policy is available by default on most machines and is required for the service user of the Field Information Manager Server.
If these group policies have been modified or are not available, the service of the Field Information Manager Server might not be able to start successfully. In such case, please open the group policy editor and browse to User Rights Assignment.
Enter the group "Everyone" in the policy and install the Field Information Manager Server.
After successful installation, remove the group "Everyone" from the policy and enter the service user of the Field Information Manager Server instead. For installations of type "Workgroup", this is "NT SERVICE\ABBFIMSvr". For installations of type "Active Directory" please enter the name of the Managed Service Account (MSA).
Please ensure that these changes are stored persistently and that they are not reset by the domain controller.
Field Information Manager cannot be reached due to network problems
A network connection between Field Information Manager Client node and server node is required.
Please test the network connection between the nodes by using the ping command in Windows Command Line Tool. Also ensure that the used port (as defined in the Add Server dialog) is not blocked by any firewall.
Field Information Manager cannot be reached due to incorrect domain configuration
The installation of Field Information Manager Server with authentication method "Active Directory" requires a domain configuration as described in the Appendix of
Field Information Manager - User Guide (7PAA000045*).
A Field Information Manager Client cannot establish a connection to the server if the Service Principal Name (SPN) is not registered correctly. The authentication details used for the connection attempt are listed when expanding the section "Details" in the dialog about the failed connection to server.
Please ensure that the listed SPN from the dialog is also assigned to the user running the Field Information Manager Server. This check can be done on any machine in the domain with Active Directory Admin privileges via the following powershell command (assuming the Managed Service Account is
FimServer1):
setspn /l FimServer1
If the SPN from the dialog is not included in the output of the command, then it must be added with the following powershell command (assuming the SPN is
MyFIMServerComputer.MyDomain/FimServer):
setspn -U -S MyFIMServerComputer.MyDomain/FimServer FimServer1
Please check if the SPN has been assigned correctly be repeating the first powershell command:
setspn /l FimServer1
The previously assigned SPN should be listed as output now. If this is the case, then try to connect Field Information Manager Client to server again.
The assignment of the SPN might take a moment to be synchronized and become active. Please wait a moment if the connection attempt does not work yet.
Field Information Manager Installer cannot be removed
If using the Field Information Manager Installer to uninstall the last component, the Installer is removed automatically.
However, the Installer might remain on the node if the last component is uninstalled individually using the "Uninstall" button of the component entry in Windows Apps & Features.
In this specific scenario, the Field Information Manager Installer cannot be removed in this case by clicking the "Uninstall" button. Please start it via the "Modify" button and install any component. Afterwards, start the Installer via the "Uninstall" button and remove the previously installed component. The Field Information Manager Installer is removed automatically from the node as well with this workaround.
Tool shutdown even when activities are ongoing
The user can stop the Field Information Manager even when activities are ongoing, such as device modal dialog requires a user input, or a bulk operation is running.
Usually the tool waits until all activities have been ended before closing itself. However, there might be situation that the user needs to stop it right now.
Please note that a hard stop of Field Information Manager might cause device problems as soon as any ongoing communication is interrupted and the device might remain in a status being inoperable.
- Assume the user has tried to stop a User Interface Plugin with a click on the ABORT button, but the User Interface Plugin remains open for a few minutes. Now the user decides to interrupt the tool.
- The user clicks the Field Information Manager close button to stop the tool.
- A message is displayed explaining that there are modal dialogs open which prevent the tool from closing.
- The user accepts that message and clicks the Field Information Manager close button a second time.
- Another message is displayed explaining that the user can force the tool for closing.
- The user accepts that message and selects the YES button.
- Tool is stopped.