Troubleshooting

ABB Field Information Manager Learning Center

 

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Collect the installation log files

In rare situations the installation or uninstallation of the Field Information Manager might fail. Please collect the installation log files manually according the instruction that is available below, and then send the log files to ABB technical support. One of our experts will contact you immediate and provide support.

How to collect the installation log files

  1. For accessing the log files please use the Windows File Explorer and browse to the folder "%tmp%". You can also select the Windows Start button and type the string "%tmp%" into the search box.
  2. In the search box of the Windows File Explorer please set the string "field". This will reduce the view to the installation log files of the Field Information Manager.
  3. From the list please copy all the log file that match to the version number of the Field Information Manager setup, like the example log file name "ABB_Field_Information_Manager_1.1_(1.1.2879.0)..." that represents the FIM 1.1 build version 1.1.2879.0.
  4. Please paste all log files in an email and send your local ABB support team. You will find the contact information on www.abb.com.

Installation fails on Windows 7 SP1 caused by not installing .Net 4.6.2

During the installation of the FIM software on a fresh Windows7 SP1 64bit PC the installation of the Microsoft .Net 4.6.2 environment might fail.
This issue occurs when a certificate is missing during operating in an environment that’s disconnected from the Internet or that has a firewall that blocks content from the responsible windows update web site.
This behavior is due to recent changes to Microsoft Windows Enforcement of Authenticode Code Signing and Timestamping.

In order to resolve this issue, please try the below steps:

Unexpected error message during tool startup on Windows 7

On Windows 7 64bit operating system the MS patch KB2999226-x64 is required to run the Field Information Manager software. Unfortunately the patch might not be installed during the general Windows updates. Therefore please navigate to the following web page and install the patch manually.
https://www.microsoft.com/en-us/download/details.aspx?id=49093

Unexpected error message during tool startup on Windows 8.1

On Windows 8.1 operating systems the "Update for Universal C Runtime in Windows" might be missing. This update is necessary to run the Field Information Manager software. Usually the update is not installed during the general Windows updates. Therefore please navigate to the following web page and install the update manually.
https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

FIM doesn´t work after (un-)installation of ABB Asset Vision Basic

The (un-)installation of Asset Vision on FIM node might cause an error of the HART driver and HART CommDTM driver. This effects that the FIM can´t connect to HART devices anymore. To repair this issue, it is mandatory to launch the “DTMSetupLauncher.exe” in the installation folder of the Asset Vision Basic tool. The DTMSetupLauncher provides a wizard to install the missing or defect drivers. If the drivers are missing, only “install” is possible, if the drivers are broken, “repair” is to choose. After the driver installation a restart of the node is necessary.

Installation and Software Configuration

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