The Report Management Module uses information the ABB resident engineer adds daily. Information on all ABB service work is continuously added to the database.
Bill said details in work order reports help him to review production disturbances and to make his reports to management.
"This really becomes useful in meetings," he said.
"The work order details provide concise information at my fingertips so we can answer questions quickly and get the correct follow-up support on pressing issues," he said.
"Work order history is very helpful in finding the source of problems. Recently we found an issue with a positioning motor that controls the flow of pulp onto the paper machine. With the information in ServicePro, we were able to track exactly which ones were worked on and when," to pinpoint the source and solve the problem.
In addition to the sharp and fast focus on details, Bill said ServicePro helped them move his maintenance activities from corrective to preventive, and reduce reactive maintenance.
"Our on-call maintenance is way down. It has really dropped," he said.
"From the customer’s standpoint, ServicePro is very customizable. Other companies don’t have this tool. They don’t even have anything close to it. I appreciate that ABB has it," Bill said.
"ServicePro is a very integral part of our maintenance program and philosophy," he added.