ABB MarineCare service agreement

A dedicated person at ABB is the main point and assures easy access to ABB. Account manager provides a uniform and responsive face to the customer, a face that allows the customer to manage all contract-related topics efficiently. Regular review meetings ensure effective communication between the customer and ABB.

Guaranteed quick problem solving when prompt technical support is needed or a service engineer must be dispatched to the site within a specific time. Depending on the contract level, the customer is entitled to priority and shorter response time for maintenance and upgrade work.

Our on-call services are designed to resolve unexpected equipment failure, equipment stoppage, or erratic operation that requires immediate action and ABB's assistance onboard. An ABB engineer will be dispatched to the vessel within a predefined, agreed time-frame to restore the equipment.

Unlimited access to our Global 24/7 Technical Support center. Assistance is available for a wide range of support needs by telephone or email. Our engineers are trained to assess a failure situation, respond with technical support to perform root-cause analysis, and mobilize resources to remedy the situation when needed. When a problem arises, technical support service can be critical for minimizing or eliminating off-hire breaks.

By making expert knowledge available in the shortest time and reducing the need for on-site visits, RDS helps to ensure efficient vessel operations and contribute to reduction in operation costs. Scheduled and unscheduled cases are handled by the Global 24/7 Technical Support center. The center is manned 24/7, and the team members are trained to support all ABB products covered by the agreement. Requests are logged by the engineer on duty, on-call service support is performed from the closest Marine Service Center.

We guarantee immediate response in technical support and on-call situations. ABB's engineer can be permanently onboard or at a nearby port. The engineer performs/supervises maintenance repair, and on-call activities with minimal interruptions to operations.

We provide training programs for the support, operation, and management personnel in the deck, engine, and electro-technical departments, also providing similar support to the shore-side personnel in order to streamline communications between ship and shore.

Training is available at a Training Center, onboard, or on company premises, depending on the customer's requirements.

Crew competence is a key factor in smooth and safe sailing. Our e-Learning modules are designed for personnel and crew who want to learn product basics at their own pace at any suitable time and place. 

Courses include virtual lectures and test questions. Basic product knowledge creates a solid foundation for in-house maintenance and repair strategies.

A site survey is recommended when there is a need to gather information on equipment. The objective is to take a long-term and systematic approach to the life cycle of the equipment.

We analyse, plan and update a customer's installation in a systematic manner, which provides good understanding of equipment performance, condition and life-cycle status. On the basis of the survey, we propose customized solutions for dry-docking.

Condition monitoring is a valuable part of preventive maintenance that can be carried out while the equipment is running.

By measuring mechanical and electrical condition of the power plant, automation and propulsion system, we observe trends and plan a long term upgrade/retrofit program. This enables our customer to predict their long-term maintenance budget for an individual vessel or an entire fleet.

We take care of delivering the material and scheduling service engineers' visits to the vessel for the agreed dates. The contract covers all materials for planned maintenance and labor costs. The long-term perspective for maintenance and a decrease in variable costs from maintenance-related actions make budgeting more predictable.

At the start of the contract, ABB and the customer together set the objectives for the cooperation and development. Progress and service performance are evaluated on the basis of commonly agreed KPIs. In the event of non-performance, ABB returns part of the annual contract fee to the customer.

We provide a list of recommended/critical spares for equipment within the scope of the contract. The customer has priority in spare-parts inquiries, to ensure quick handling and delivery.

We ensure that critical equipment or spare parts are available without the problem associated with maintaining an inventory on the customer's side. We maintain the parts in accordance with the contract, and the inventory can be strategically located on-shore or stored onboard.

Stocks can be adjusted to align with the equipment covered by a specific contract and will be periodically audited. ABB activates warranty when the part is placed in service. Automatic parts replenishment will be performed in line with the contract.