Service agreements built with care
Global standardized service frameworks that support our customers
With ABB Mining Care, services are performed safely and efficiently, with one point of contact from the start through the duration of the contract. With more predictability, there are fewer surprises and consistent service delivery, meaning you can avoid problems and sustain gains.
Less time wasted with fewer hassles and a simplified service interaction. Services are performed safely and efficiently with one point of contact throughout the duration of the contract.
More predictability and few surprises with consistence service delivery. A structured approach with fixed annual pricing means customer have a consistent experience, every time.
ABB equipment and your equipment are managed with customeized service alignment. Issues are detected early enough to take action, and improvements are implemented to avoid problems and sustain gains.
1) We start with your assets so we're on the same page
Drawing from our installation database, ensuring revision levels and performing a health check if desired.
| Control Systems |
Conveyor Systems |
Drives and Motors |
| Gearless Mill Drive Systems |
High-Pressure Grinding Rolls Drive System |
Instrumentation |
| Mine Hoists |
Ring-Geared Mill Drive System |
Robots |
2) We work with you to understand your needs
| If you need |
Then you should consider |
| Timely local and remote support? |
Rapid response to issues. |
| Added asset and process support? |
Services supporting maintenance. |
| Improved and updated skills? |
Training for plant personnel. |
| New features and functions? |
Equipment lifecycle support. |
| Parts and repair availability? |
Equipment repair support. |
| High asset utilization? |
Optimized equipment and processes. |
| Lower production costs? |
Reduced variable production expenses. |
| Longer asset lifecycle? |
Increase return on investment. |
| Higher production? |
Maximize asset and process availability. |
| High asset and process reliability? |
Predictable asset and process performance. |
3) Together, we determine the Care package that meets your needs
Starting with a LifeCycle Assessment if desired.
| Customer need
|
Meeting that need
|
Customer benefit
|
|
Needed guaranteed response time for corrective maintenance, access to technical support and recommended spare parts.
|
Guaranteed fast and flexible service response to maximize equipment availability.
|
Equipment covered:
- ABB 800xA Control System
- ABB Production Management software
Services include:
- 4 hours Mobilization
- 24/7 Technical Support
- Recommended Spares
|
|
Needed a reliable partner for long-term service activities to improve and optimize asset life cycles.
|
Provides powerful tools and our knowledge base to optimize and extend equipment life.
|
Equipment covered:
- 1 SAG Mill Gearless Mill Drive System
- 2 Ball Mill Gearless Mill Drive Systems
Services include:
- 24/7 Technical Support
- Preventive Maintenance
- Remote Troubleshooting
- Spare Parts Kit
|
|
Needed higher cyber security, improved control performance and remote equipment monitoring.
|
Increased productivity through usability and efficiency optimization of equipment and processes.
|
Equipment covered:
- ABB 800xA Control System
- ABB Drives
- ABB Electrical Products
- ABB Mine Hoists
- ABB Motors
Services include:
- 800xA Performance Service
- ServicePort Service Delivery Platform
- Software Security Update
|
|
Needed a higher level of automation to improve efficiency and integrate all critical functions, such as crushers, conveyor belts, skip loading, concentrator and pumping stations.
|
Collaboratively manages your assets, operations, and risk to deliver strategic business results.
|
Equipment covered:
- ABB Distributed Control Systems
- ABB Drives
- ABB High-voltage Transformers and ABB Mine Hoists
Services include:
- ABB Ability™ Performance Optimization for control systems- 800xA ABB SmartVentilation
- ABB Ability™ Performance Optimization for hoists
|
4) We apply expert people, processes and tools to perform services
From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software
Choose the options that optimize your agreement.
| x - Included, o - Optional, Shaded - standard on every agreement |
Rapid Response |
Lifecycle Management |
Performance Improvement |
Operational Excellence |
| Contract Management |
x |
x |
x |
x |
| Equipment Lifecycle Status |
x |
x |
x |
x |
| Recommended Parts |
x |
x |
x |
x |
| Contact center |
x |
x |
x |
x |
| Technical Support |
x |
x |
x |
x |
| Remote Troubleshooting |
o |
o |
o |
o |
| Corrective Maintenance |
x |
x |
x |
x |
| Part Ordering |
x |
x |
x |
x |
| Inspections & Diagnostics |
|
x |
x |
x |
| Life Cycle Assessments |
|
x |
x |
x |
| Preventive Maintenance |
|
x |
x |
x |
| Cyber Security |
|
x |
x |
x |
| Parts Fingerprint - Gap Analysis |
|
x |
x |
x |
| Asset & Process Performance |
|
|
x On-Site |
x Remote-enabled |
| Asset Optimization |
|
|
x On-Site |
x Remote-enabled |
| Condition Monitoring |
|
|
x On-Site |
x Remote-enabled |
| Predictive Maintenance |
|
|
x On-Site |
x Remote-enabled |
| Alarm Management |
|
|
x On-Site |
x Remote-enabled |
| Parts Fingerprint - Supply Analysis |
|
|
x |
x |
| Process and Functional Safety |
|
|
|
x |
| Training |
o |
o |
o |
o |
| Engineering & Consulting |
o |
o |
o |
o |
| Resident Engineer |
o |
o |
o |
o |