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There are more reasons now than ever to...

In today’s challenging situation, ABB Motors & Drives Service is fully ready and able to support you and make sure that your drives, motors and generators are professionally maintained, serviced and monitored – even remotely, if needed – thus minimizing your downtime and maximizing productivity. 

People are now discovering that #NewNormal means we don’t truly need some things that we always thought we needed. The pandemic is leading many of us to find new, creative and efficient solutions to keep our lives running rather normally, without all the effort previously thought to be necessary.

This also applies to industry, where distancing and travel restrictions have made managers, engineers and technicians realize that face-to-face meetings aren’t as absolutely required as we thought they were. This offers many important benefits to industrial operations, including cost savings and reduced health and safety risks.

Rest assured

ABB Motors & Drives Service is fully able to support all your needs in the #NewNormal with a growing range of remote services – saving you both time and money. Now you have more reasons than ever to try them.

Stay tuned as we present a series of cases and examples covering the benefits and use of these remote solutions.



More reasons than ever to… reduce health and safety risks, while respecting #NewNormal distancing, with digital and remote support services


In the #NewNormal, the world is travelling and meeting in person much less. This is no problem for ABB’s Motors & Drives Service team, which have a wide range of remote service support and monitoring tools to help you install, commission, maintain and monitor motors and drives from far away – keeping people safe.

Your equipment may be located in hazardous environments, such as chemical, petrochemical or metals plants. Or it may be in remote places that can be difficult to access. Even in relatively safe settings, any time a maintenance person goes in to do on-site work in a plant, there are risks for injuries. Statistically, despite all the measures in place to protect them, the more frequently maintenance people do such on-site work, the higher the risk for accidents.

Even before the #NewNormal arrived and drastically reduced both travel and face-to-face meetings, ABB was offering digital services that allowed you to monitor and maintain your powertrains from a safe distance. Recently this range has been greatly expanded to cover even more remote service tasks that previously needed to be done via traditional on-site visits. Therefore, #NewNormal is giving you more reasons than ever to adopt these powerful remote services and tools.

An example comes from Switzerland, where the country’s leading power semiconductor plant is using ABB Smart Sensors to continuously monitor all the key motors on HVAC fans – to assure an ultra-clean and dust-free environment with precise temperature and humidity control. Most of the fans are housed in self-contained air handling units (AHUs) or cooling towers, making direct access impossible without shutting down the AHU. Being able to monitor the fans’ condition remotely helps avoid operational surprises, and also allows better scheduling of maintenance work.

We have dozens of other examples where ABB’s remote monitoring has been used successfully. The result is improved health and safety protection, reduced dangers to both your personnel and your company, and lower costs. That’s good news for everybody.

Improved HSE protection
Reduced dangers
Lower costs

Make your industrial powertrain operations safer with ABB Motors & Drives remote service support and ABB Ability™ remote monitoring. To learn more about our customer’s success click here, and stay tuned for the next #NewNormal benefit.

More reasons than ever to… use remote monitoring and support

In today’s #NewNormal, modern technology allows remote service engineers to get early warnings about the potential failure of critical motors and drives in your processes. Even though ABB’s experts might not be able to be physically present at your site, we can remotely guide you to quickly find and solve most problems*.

ABB Motors & Drives’ spectrum of remote service support and ABB Ability™ remote monitoring solutions allows you to access our many years of accumulated expertise to proactively detect possible failures in your equipment and then rapidly solve them. Without actually being on-site we can often remotely solve a wide range of challenges to swiftly get your operations up and running – for many years of smooth and profitable production.

In fact, in today’s #NewNormal we are better equipped than ever to support customers using remote insight tools that can be implemented from afar – across town or across the world. In recent years we have been successfully introducing our ABB Ability™ solutions that monitor and maintain drives and motors from a distance. Now with distancing being required and travel restricted, our remote support services are perfectly positioned to quickly solve issues in our customers’ industrial processes.
Years of accumulated expertise
Rapid failure resolution
Better equipped than ever to support customers

Remote diagnosis and fast replacement helps avoid costly problems

A petrochemical plant in China that uses our ABB Ability™ Condition Monitoring presents a good example of how our remote services help to find and quickly resolve problems that could otherwise be very costly. In early 2020, when travel was severely restricted in China, an ABB support line engineer working at home identified a variable speed drive that had experienced a failure in the plant. The drive is used to mix petrochemicals, and if stopped for too long the materials will solidify and can result in costs of USD 150,000 or more in wasted product, cleaning and downtime. 

Thankfully, the ABB engineer spotted the fault early via ABB Ability™ remote monitoring. He immediately contacted the plant and created a group of ABB experts to resolve it remotely. Within an hour, working closely with the customer’s on-site technician, the exact problem in the external trip loop was identified. The customer was able to use their spares to replace the faulty parts and repair the external trip loop properly with our remote assistance and monitoring. Thanks to the condition monitoring, and also close remote service support between ABB and the customer’s engineers on site, no major production losses occurred, which the customer highly appreciated. 

To learn more about how you can benefit from remote services like these, and why there are more reasons than ever to adopt these modern solutions in today’s #New Normal, click here now. And stay tuned for the next #NewNormal benefit, which we will be publishing soon. 


* Remote commissioning of motors and drives is possible in many situations. If interested, check with your ABB representative to see if it can work for you.

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