Voice of the customer survey - digital solutions for sustainability

ABB has always taken a sustainable approach to business.  For more than 130 years, we have been pushing the boundaries of technology to help industrial companies make their operations more energy efficient and productive.

Digitalization is now playing a pivotal role in increasing efficiency, sustainability and circular resource utilization across energy-intensive process industries. To meet today’s and future needs, new digital tools are being developed at a much faster pace than ever before, in collaboration with customers and ecosystem partners.

Your direct feedback will help us understand what matters most for your environmental performance targets, how to create user experiences you care about, and refine our industrial software design.

We appreciate your participation in the survey.

With sustainability gaining top priority globally, the pressure is on for industries to save energy, optimize consumption, environmental, social and governance (ESG) reporting.  From governments seeking to reduce the impacts of high emissions materials on their zero-carbon ambitions, to investors seeking to decarbonize their portfolios. From companies up and down the value chain seeking to be competitive in a carbon-accounting marketplace, to the talent to whom issues such as climate change are a genuine concern. An effective, coherent sustainability strategy is no longer a ‘nice to have’, it is a business imperative to protect reputation, boost ESG credentials and comply with evolving regulations.

We have prepared this survey, to be able to pinpoint the most impactful problems, the areas of greatest pain that can be addressed through digital solutions for sustainability.

The survey contains the following sections:

1. About yourself
   
   
2. Your company’s approach to sustainability and decarbonization
   
   
3. Perceived business impact of ESG trends on your business
   
   
4. Perceived business impact of digitalization on sustainability
   
   
5. Obstacles hindering your company from implementing digital solutions for sustainability