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ABB Connect Privacy Notice

At ABB, respecting your data privacy rights is a top priority. This notice explains why and how we collect personal data about you, how we process such data, and what rights you have regarding your personal data.

Who controls your personal data

ABB is responsible for your personal data. ABB refers to ABB Information Systems Ltd. (incorporated in Switzerland). For the purposes of applicable data protection law, ABB Information Systems Ltd. will be the controller of your data, as being the entity providing services or communicating to you.

Controllers located outside of the European Union (EU) have appointed a representative for EU data privacy matters. For details about your controller’s EU representative, please submit a request at www.abb.com/privacy.

 

The personal data we collect about you and how we get it

We collect the following categories of personal data:

  • The contact information you share with us through My ABB: name, title, email address, business email address.
  • Additional information you provide to us in the course of our business relations, such as: interests in ABB products, marketing preferences and interests.
  • Information your device makes available when you use ABB Connect: installation ID.

What we use your personal data for

We use your personal data to:

  • provide and administer our products and services;
  • provide customer support and process, evaluate and respond to requests and inquiries;
  • conduct and facilitate customer satisfaction surveys;
  • conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
  • send you marketing communications (such as alerts, promotional materials, newsletters, push notifications);
  • perform data analytics (such as market research, trend analysis, financial analysis, and customer segmentation).

To provide you with tailored marketing communication and advertisement, we will use automated methods to build a profile based on data that we have obtained as described in this notice. You have the right to object to profiling activities by submitting a data subject request at www.abb.com/privacy.

We only collect the personal data from you that we need for the above purposes. We may also anonymize your personal data, so it no longer identifies you and use it for various purposes, including the improvement of our services and testing our IT systems.

The legal basis on which we use your personal data

We will rely on our legitimate interests to process your personal data for the purposes as described in this privacy notice or ask your consent for the activities described in this privacy notice when required by applicable law. You may obtain a copy of our assessment of why we may process your personal data for these interests by submitting a request at www.abb.com/privacy

How we share your personal data

We only share your personal data with other ABB affiliates or third parties as necessary for the purposes described in this notice. Where we share your personal data with a party outside of the EU, we always put safeguards in place to protect your personal data as described below:

  • ABB affiliates and subsidiaries (see the list of ABB subsidiaries), for the purposes described in this privacy notice. EU Model Clauses are in place to protect your personal data.
  • ABB business partners, distributors, and agents located in EU and non-EU, for the purposes described in this privacy notice. EU Model Clauses are in place to protect your personal data.
  • Service providers delivering IT services, analytics services, marketing agencies, payment processors, customer support providers working on ABB’s behalf. EU Model Clauses and commercial contracts ensuring your data is only used to provide the services to ABB
  • Potential or actual acquirers of ABB businesses or assets for the evaluation of the business or assets in question or for the purposes described in this privacy notice. EU Model Clauses and commercial contracts ensuring your data is only used to evaluate ABB’s business or assets or for the purposes described herein
  • Recipients as required by applicable law or legal process, to law enforcement or government authorities, etc. where required by applicable law or a legitimate request by government authorities, or a valid legal requirement. We will ensure, to the extent possible, that adequate protection is provided for your data when it is transferred out of the EU in these circumstances

     

    You may obtain a copy of the safeguards which we use to protect your personal data by submitting a request at www.abb.com/privacy.

    How long we keep your personal data

    We will keep your personal data for the period of one month or until you withdraw consent. After this time, we will securely delete your personal data. If necessary to meet legal or regulatory requirements and/or resolve disputes, we may keep some of your personal data after this time.

    Your data privacy rights

    Depending on the jurisdiction in which you are located and in which your personal data is processed, you may have the following rights:

  • The right of data access: You have a right to obtain a copy of the personal data we hold about you, subject to certain exceptions.
  • The right of data rectification: You always have a right to ask for immediate correction of inaccurate or incomplete personal data.
  • The right of data erasure: You have the right to request that personal data be erased when it is no longer needed, where applicable law obliges us to delete the data or the processing of it is unlawful. You may also ask us to erase personal data where you have withdrawn your consent or objected to the data processing. However, this is not a general right to data erasure – there are exceptions.
  • The right to restrict data processing: You have the right to restrict the processing of your personal data in specific circumstances. Where that is the case, we may still store your information, but not use it further.
  • The right to data portability: You have the right to receive your personal data in a structured, machine-readable format for your own purposes, or to request us to share it with a third party.
  • The right to object to the data processing: You have the right to object to our processing of your personal data based on the legitimate interests, where your data privacy rights outweigh our reasoning for legitimate interests.

You may request to enforce your data privacy rights at www.abb.com/privacy. In certain circumstances, we may need to restrict the above rights to safeguard the public interest (e.g., the prevention or detection of crime) or our business interests (e.g., the maintenance of legal privilege).

Cookies

We use cookies to improve the quality of our service and to better understand how people use ABB Connect. We do this by storing user preferences in cookies and by tracking user trends and patterns of how people navigate our sites. We use cookies to distinguish visitors from each other by assigning a random anonymous identifier to each visitor. We use this information to pursue our legitimate interests of improving our application, to count visitors, gain insight into the popularity of our content and to learn how people use the application.

We may collect information about the use of the application (number of downloads, country of the visitor, etc.) based on our legitimate interests to provide you with advertising relevant to you and your interests.

ABB Connect uses both "first party" cookies (cookies set by ABB Connect) and "third party" cookies (cookies set by a third party that is providing a service for the ABB Connect). We use first party cookies for storing preferences, tracking user trends and patterns with the help of statistics providers and for storing data needed throughout the use of the application. 

The table below describes the web tracking cookies that may be used by ABB Connect.

Provider of cookie

Type of cookie

Purpose of cookie

Google Analytics

First party

Application analytics (anonymous usage statistics)

HockeyApp (MS Application Centre)

First party

Application analytics (anonymous troubleshooting statistics)

AppsFlyer SDK

First party

User behavior analysis (anonymous data on how users scroll and interact with the page)

Salesforce DMP

Third party or
first party

Track user views and interactions for analytics and to inform content and advertising experiences.

 

To learn more about our use of cookies, please consult our cookies policy

Remarketing

ABB Connect uses remarketing to advertise online using text or image ads. Remarketing is a feature that lets us reach people who have previously visited our application, and show them relevant ads when they visit other sites. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. For this purpose third party advertising provider cookies are set when you visit our application. Users may opt out of tracking by following the instructions below:

Contact and further information

If you have any questions about how we use your personal data or wish to make a complaint about how we handle it, you may contact our Group Data Protection Officer at privacy@abb.com, or submit your complaint at www.abb.com/privacy. Should you not be satisfied with our response or believe we are processing your personal data against the law, you may also contact the Data Privacy Authority in your country of residence or work or where you believe an infringement of data privacy laws may have taken place.