ABB Metals Care

Service agreements built with care

The global standardized service agreement framework that helps our customers:

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1) We start with your assets so we're on the same page

Drawing from our installation database, ensuring revision levels and performing a health check if desired.


Control Systems
Drives & Motors Collaborative Operations
Cyber Security Electrical Equipment Process & Technology
Instrumentation Electromagnetic Stirrers Lifecycle Support

2) We work with you to understand your needs

If you need Then you should consider
Timely local and remote support? Rapid response to issues.
Added asset and process support? Services supporting maintenance.
Improved and updated skills? Training for plant personnel.
New features and functions? Equipment lifecycle support.
Parts and repair availability? Equipment repair support.
High asset utilization? Optimized equipment and processes.
Lower production costs? Reduced variable production expenses.
Longer asset lifecycle? Increase return on investment.
Higher production? Maximize asset and process availability.
High asset and process reliability? Predictable asset and process performance.

3) Together, we determine the Care package that meets your needs

Starting with a LifeCycle Assessment if desired.


Customer need Meeting that need Customer benefit

Long steel producer in Brazil

Needed guaranteed response time for corrective maintenance, access to technical support and recommended spares parts.

Guarantees fast and flexible service response to maximize equipment availability.

Higher availability

Equipment covered:
  • ABB 800xA Control System
  • ABB ACS800M Drives
Services include:
  • Technical Support
  • Corrective Maintenance
  • Recommended Spares

Stainless steel producer in Sweden

Needed access to technical competence for corrective and preventive maintenance, better maintenance planning based on Life Cycle analysis, and lower maintenance costs.

Provides powerful tools and our knowledge base to optimize and extend equipment life.

Better asset performance

Equipment covered:
  • ABB 800xA Control System
  • ABB Drives and Motor Control Center
  • ABB Robots
Services include:
  • Automation Sentinel subscription
  • System 800xA Fingerprint analysis
  • MyRobot Online Support Service

Aluminum rolling mill in Germany

Needed technical support, help in planning control system evolution and remote asset monitoring.

Increases productivity through usability and efficiency optimization of equipment and processes.

More quality production

Equipment covered:
  • ABB 800xA Control System
Services include:
  • 24/7 Technical Support
  • Remote Monitoring
  • Evolution Planning

4) We apply expert people, processes and tools to perform services

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

5) Let's get started

Choose the options that optimize your agreement.

(x - Included, o - Optional, Shaded - standard on every agreement)

Rapid Response Lifecycle Management Performance Improvement Operational Excellence 
ABB Contact Center  x x x  
Contract Management x x x  
MyABB x x x  
Technical Support x x x  
Remote Troubleshooting o o
Mobilization to Site o
Corrective Maintenance o
Spare Parts x x x  
Recommended Spares x x x  
Life Cycle Assessment and Planning x x x  
Software Management   x x  
Preventive Maintenance
x x  
Parts Fingerprint – Gap Analysis
x x  
Drives Care
x x  
Cyber Security Lifecycle Management   x x  
Parts Fingerprint Supply Analysis   o x  
800xA Performance Service     x  
Process Fingerprint Service     x  
AssetVista Condition Monitoring       x
Performance Optimization Services for Metals    
Cyber Security Monitoring Service    
Loop Performance Optimization Service
Training o o o o
Engineering & Consulting o o o o
Resident Engineer o o o o
Visual Remote Support o

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