ABB Metals Care

The global standardized service agreement framework that helps our customers:

Contact an ABB expert

1) We start with your assets so we're on the same page

Drawing from our installation database, ensuring revision levels and performing a health check if desired.

2) We work with you to understand your needs

If you need	Then you should consider
Timely local and remote support?	Rapid response to issues.
Added asset and process support?	Services supporting maintenance.
Improved and updated skills?	Training for plant personnel.
New features and functions?	Equipment lifecycle support.
Parts and repair availability?	Equipment repair support.
High asset utilization?	Optimized equipment and processes.
Lower production costs?	Reduced variable production expenses.
Longer asset lifecycle?	Increase return on investment.
Higher production?	Maximize asset and process availability.
High asset and process reliability?	Predictable asset and process performance.

3) Together, we determine the Care package that meets your needs

Starting with a LifeCycle Assessment if desired.

Customer need	Meeting that need	Customer benefit
Long steel producer in Brazil Needed guaranteed response time for corrective maintenance, access to technical support and recommended spares parts.	Guarantees fast and flexible service response to maximize equipment availability.	Higher availability Equipment covered: ABB 800xA Control System ABB ACS800M Drives Services include: Technical Support Corrective Maintenance Recommended Spares
Stainless steel producer in Sweden Needed access to technical competence for corrective and preventive maintenance, better maintenance planning based on Life Cycle analysis, and lower maintenance costs.	Provides powerful tools and our knowledge base to optimize and extend equipment life.	Better asset performance Equipment covered: ABB 800xA Control System ABB Drives and Motor Control Center ABB Robots Services include: Automation Sentinel subscription System 800xA Fingerprint analysis MyRobot Online Support Service
Aluminum rolling mill in Germany Needed technical support, help in planning control system evolution and remote asset monitoring.	Increases productivity through usability and efficiency optimization of equipment and processes.	More quality production Equipment covered: ABB 800xA Control System Services include: 24/7 Technical Support Remote Monitoring Evolution Planning

4) We apply expert people, processes and tools to perform services

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

5) Let's get started

Choose the options that optimize your agreement.

(x - Included, o - Optional, Shaded - standard on every agreement)

	Rapid Response	Lifecycle Management	Performance Improvement	Operational Excellence
ABB Contact Center	x	x	x
Contract Management	x	x	x
MyABB	x	x	x
Technical Support	x	x	x
Remote Troubleshooting	o	o	o
Mobilization to Site	o	o	o
Corrective Maintenance	o	o	o
Spare Parts	x	x	x
Recommended Spares	x	x	x
Life Cycle Assessment and Planning	x	x	x
Software Management		x	x
Preventive Maintenance		x	x
Parts Fingerprint – Gap Analysis		x	x
Drives Care		x	x
Cyber Security Lifecycle Management		x	x
Parts Fingerprint Supply Analysis		o	x
800xA Performance Service			x
Process Fingerprint Service			x
AssetVista Condition Monitoring				x
Performance Optimization Services for Metals				x
Cyber Security Monitoring Service				x
Loop Performance Optimization Service				x
Training	o	o	o	o
Engineering & Consulting	o	o	o	o
Resident Engineer	o	o	o	o
Visual Remote Support	o	o	o	o

Loading documents

Select region / language