To enhance customer experience and provide a high level of visibility and control, ABB has streamlined and simplified its process for submitting and tracking warranty requests for ABB and ABB Baldor-Reliance NEMA motor lines.
Customers can now submit a warranty request directly, and any member of the ABB team – from district offices to sales and technical support – can assist with the process.
For customers, one login connects the entire user experience. Any customer registered with ABB Shop, Motor Connector or any other ABB e-commerce or service system is already registered for the warranty claims system – a single sign-on for all services.
One warranty landing page to create new requests or check the status of open warranty claims 
Step-by-step guidance allows customers to request, view and track warranty repairs quckly and easily
The simplified input process allows requestors to quickly select from the most common types of warranty requests, and the status widget allows customers to follow the ticket throughout the entire process. In addition, a request check box option allows users to create a PDF report once a claim is opened, providing visibility and tracking. All parties involved in the claim - customers, district offices and service shops - receive status notifications for 360-degree accountability.
All ABB and ABB Baldor-Reliance motor products are warranted against defects in workmanship and materials. Most products are covered for 12 months from date of installation or 18 months from date of manufacture, whichever occurs first. Some products carry a longer warranty period. Warranty information can be found through this link, in most ABB motor brochures or from authorized ABB district offices and service centers.
ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and more than 105,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com
ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing and circular solutions for customers, industries and societies. With our digitally enabled drives, motors and services we support our customers and partners to achieve better performance, safety and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion
