In practice, this means that we have a fixed price for this service and a new BOL code for ordering. Please familiarize yourself first with Failure Analysis service product:
Failure Analysis order-delivery process:
* after FA, unit(s) is send back to the customer, scrapped or separate price estimation is done if customer has requested a repair along with the analyse.
One might think what is the difference between FA and RCA. FA is done in DSW after the warranty has expired and RCA is analysis done in the laboratory during the warranty period.
Ordering code and pricing: BOL order should be placed with code 3AXD50000359059. You can check your LSU's price from BOL. Although the price is fixed for the service, please note that if repair is chosen to be done after the analysis, additional price will be determined separately.
If you have any further questions, you can contact Heidi Pyykko.
