Luxury customer experience controlled with KNX building automation

ABB i-bus KNX® technology is being used to maintain optimum conditions for guests at the new Santa Claus Village on the Arctic Circle in Rovaniemi

The temperature, ventilation and even the operation of glass heating in 71 glass igloos from luxurious Finnish hotelier, Santa's Hotels, are being individually controlled with ABB i-bus KNX® technology.

For the hotel owner, this automation guarantees that the experience for the hotel's exacting custom-ers is consistently of a superior standard, whilst ensuring that the energy costs remain in check.

Despite the design of the 20 m2 glass igloos appearing simple, they conceal a lot of high-performance technology. The ABB i-bus KNX® system controls everything from the internal and external heating of the hi-tech glass-roofed igloos, clearing the frost from the glass to give a perfect view of the sky to air source heat pumps and underfloor heating.

Maarit Aho, managing director of Santa's Hotels comments: "Nearly all of our guests have travelled a significant distance, with the largest groups from Singapore, China and Japan.

"Our service must be of the highest possible standard to meet the demands of our customers. Their expectations of an appropriate temperature for example may be radically different from what is con-sidered acceptable locally and we need to be able to meet those bespoke requirements as efficiently as possible."

According to Maarit Aho, the idea in the design stage was therefore to automate all the everyday rou-tines. With the ABB i-bus KNX® and the optical fiber connection to the igloos, all the functions can be controlled from an info screen at reception.

For example, there is the option to switch the window heating systems for all 71 igloos on and off in one place. Also, if the humidity or carbon dioxide level rises in an igloo, ventilation is increased, while if there is a water leak, a magnetic valve immediately cuts off the water supply, and an optical fiber con-nection relays an alarm to reception and maintenance personnel

Automation also enables customers' expectations to be met remotely. At night, the around-the-clock on-call service for the igloo village is handled remotely from the reception of Hotel Santa Claus, locat-ed seven kilometers away in downtown Rovaniemi.

Another important design criterion was to save energy. When all 71 igloos are in use, even small energy savings amount to a lot over the course of a year as Maarit explains: "With the help of automation, we can lower energy consumption to the minimum when there are no customers. During the winter, the igloos are not heated unnecessarily, and in the summer, they are not cooled."

Mike Mustapha, Group Senior Vice President Marketing, Sales and Commercial Operations, Electrifica-tion Products division concludes: "At ABB we recognize that power is more than just what comes from the wire. It forms the basis of the emotional experience for the customer in any hotel, controlling their comfort and enjoyment.

"We were therefore delighted to have had our market leading i-bus KNX® technology selected for such a significant installation as the Santa Hotel.

"Our building automation technology is not only safe, reliable, durable and aesthetically pleasing, it is also energy efficient and sustainable, providing a comprehensive solution that ensures all technologi-cal components complement one another seamlessly and function together."

KNX bus technology is an automation solution with a long service life. The technology rests on broad shoulders, as there are globally approximately 400 component manufacturers, located in forty differ-ent countries. The system, which is based on an open standard, can be extended and adapted for fu-ture needs at any time. There is also plenty of technical expertise available. For instance, in Finland there are 700 certified KNX programmers.

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees.

For more information please contact:

Natalie Hodges

Media Relations Manager Affolternstrasse 44
Electrification Products Division
Phone: +41 (0)43 317 54 04
8050 Zurich


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