A tailor-made Net Promoter Score (NPS) survey was sent out to ABB customers from the beginning of May 2020.
The survey is an effective, efficient and easy method to collect, understand and act on customer feedback and concerns. It takes customers no more than two minutes to convey their opinion through the NPS process.
An important part of our customer focus at ABB is to ensure that we provide the best experience for our customers. This is especially true in the current challenging times. Getting the opinion of our customers and taking necessary action is an essential part of our continuous improvement program.
The four icons below represent the feedback from our customers regarding the greatest strengths of the test bench team, which are particularly valued by customers.
We appreciate you taking time out to respond to our survey. Feedback from our customers is vital to our process of taking action that fosters ABB's expertise for the benefit and profitability of our customers.
On behalf of ABB, we thank you for your continued support in helping us to create a better experience and greater value for customers' businesses.
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