The Aqua Tromoy is a state-of-the art aquaculture vessel, owned by DESS, a Norway-based company. The ship can create fresh water from sea water, using a reverse osmosis system to generate up to 6,000 m3 of fresh water in 24 hours. Called a well boat, it has two large holds that can be filled with water, which are used to move fishes from site to site, and to provide them eco-friendly treatment.
Swift action limits downtime
The crew of the vessel were concerned about one of the drives, while it was moving on the West coast of Canada. The ship operators contacted ABB for technical support. ABB immediately got in touch with HSL Automation, its local partner in Vancouver.
A few days later, when the ship had accosted, HSL flew its technical specialist Juan, to meet the ship crew and inspected the ACS800-37 that had raised concerns. Juan stayed onboard to survey the installations and offered some training apart from identifying the maintenance needs. HSL is committed to supporting the marine community with quick product support.
“It’s not an easy task to provide urgent technical support for vessels, as they aren’t easily accessible. Strong product support and effective maintenance is key when it comes to reducing downtime. Thanks to the team’s rapid response, we were able to resolve the issue without any significant delay.”
The best way to ensure rapid response is with service agreements that are tailored to meet customer’s needs. This includes providing on-site and remote monitoring support that guarantees fast action in all situations. ABB together with its partners, local field service experts, and service workshop networks, work to provide and install original spare parts to help resolve any issues and minimize the impact of unexpected disruptions.
ABB had ramped up its roll out of remote service tools and digital solutions across critical industries to equip customers with the means to continue their operations amidst the COVID-19 pandemic. This includes remote-enabled solutions, including remote condition monitoring of critical assets; augmented reality maintenance support and online tools for training.