ABB now offers another resource to best meet the industry’s needs. The text support feature is the first in the market and the latest addition to the Dodge electronic tools family. Now, in addition to receiving support through PT Place, an online marketplace for customers; and Passport, an online selection program for Dodge products; customers can text to ask questions about Dodge products, orders, and services.
Like Wallace Dodge, the inventor of the Independence Split Pulley, innovative minds continue to produce unmatched Dodge products and services.
The new text support option decreases wait times and increases productive, real-time interaction with customers. Adam Stansell is an Inside Sales Manager.
“This is the next evolution of being accessible to customers. So, where the initial launch made it accessible to people at a desk, text support allows people out in the field to be able to easily chat with us.” Stansell said.
Dodge products continue to lead the industry in innovation and services with more than 100 years of experience. Products and services are backed by customer service and expert support. So, if you have a question—ask Wallace Dodge.
“The information is right there in front of the end user without having to wait-—they get real-time answers,” Stansell said. “I think it’s a differentiator for us. It lets them know Dodge, and the people behind the brand, have their back.”
Our experts are ready and available to provide guidance for any of our customers’ needs. When they text a question, they will be immediately routed to the most appropriate department:
Application Engineering: Customers have access to degreed engineers who provide unparalleled dodge product installation, removal, and maintenance expertise.
Product Specialists: Product specialists know the market and work to ensure products meet specific application needs. Customers have access to an expansive product knowledge base.
Inside Sales: Inside sales customer service representatives respond to questions regarding order pricing, availability, tracking, and expediting.
The text support feature is now available for immediate use.
