On behalf of the production site, ABB experts are now able to:
- Proactively monitor the control system
- Diagnose problems
- Provide a resolution before an issue impacts production
- Remotely analyze data and provide status reports
This service enables the customer to focus on their operations by perfecting troubleshooting, solving maintenance issues faster and reducing the number of service incidents. It also reduced field service costs for transportation to the site, which was six hours away from the nearest ABB service center.