Each support case is carefully tracked by the assigned support specialist to ensure expedient and complete resolution. If escalation becomes necessary, our support structure includes 24-hour access to ABB global product and development resources.
Technical support engineers are up-to-date on the latest product information and have access to extensive technical information for ABB products and systems. This includes a library of system and process knowledge and documentation.
An archive of support case resolutions is also available to assist in expediting the resolution of support requests. This tool set, combined with on-going training programs, assures the most accurate and qualified response.
SupportLine subscription options include three levels of support. Select a level based on anticipated support requirements.
Support Levels include Gold, Silver and Bronze.