Parts and Repair Services for ABB Industrial Automation

Actuators, analyzers, control systems, drives, instruments, motors, sensors and more

ABB parts logistics and repair centers are strategically positioned globally to provide new, refurbished and pre-owned parts, as well as repair services, for all ABB process automation equipment, including actuators, analyzers, control systems, drives, instruments, motors, sensors and more. ABB uses standardized processes, tools and metrics to ensure that parts and components are delivered quickly and reliably to all process automation customers anywhere in the world.

ABB has a global network of parts logistics and repair centers, such as these sites in Westerville, Ohio, USA, and Shanghai, China.

Overview

Parts Inventory Management Programs

Other services

ABB Factory Parts

ABB stocks thousands of new process automation parts direct from the factories. These parts are the same used to manufacture ABB process automation equipment. Genuine ABB parts are backed by years of quality control and are manufactured to strict specifications to guarantee original ABB quality, fit and functionality.

ABB Pre-Owned Parts (POP)

ABB Pre-Owned Parts offer customers economical options for ABB certified parts. All parts are fully inspected for contamination and corrosion, and tested to ensure ABB quality standards are met. ABB offers these parts with 24-hour, online accessibility, complete with a one-year warranty. Stock is subject to availability.

ABB Authorized Replacement Parts

ABB’s lifecycle extension support for ABB process automation includes options developed by partner companies. These solutions are thoroughly tested for adherence to ABB quality and functionality specifications. Offerings include replacements for monitors and power systems.

ABB Reverse Engineering

Sometimes replacement parts are needed that are no longer available. ABB’s reverse engineering can extend the lifecycle of existing equipment by fabricating replacement components.

Repair center at Westerville, Ohio, USA.

ABB Parts Inventory Management Programs

ABB Parts Inventory Management Programs help customers plan effectively for parts and repair expenditures, and provide a monthly payment schedule based on historical usage or anticipated demand.

ABB Inventory Access: For a monthly fee (based on inventory value and length of agreement), this program places a site-specific complement of recommended spare parts into customer facilities with no up-front capital expenditure by the customer. ABB retains ownership of the parts, and is responsible for obsolescence, depreciation, administrative, and inventory costs until parts are placed into service. Inventories may begin with initial spares complements or build over time through Inventory Rollover.
ABB Inventory Rollover: This program offers a cost-saving option for systematically rolling spares inventories into an ABB Parts Management Program. Rollover allows you to request replacement inventory to be placed into ABB-owned inventory as you consume spares. Cost savings are realized immediately, through transfer of parts ownership to ABB. This provides the security of replacement part availability without the cash outlay for spares replacement.
ABB Parts Advantage Program: This program provides an analysis of parts purchase history over a three-year period to establish an average usage. This information is used to establish annual usage target amount, which is then billed annually in 12 equal monthly payments.

ABB Test and Inspection

Component-level, multi-level, in-circuit, full-functional and environmental stress testing are available for ABB and other suppliers’ parts. Testing and inspection is conducted in ABB ISO 9001.2008-certified testing centers, which utilize state-of-the-art automated test equipment.

ABB Emergency Shipment and Expedited Delivery

Emergency replacement parts ordering is available 24 hours a day. Once an order is received, ABB’s global logistics network uses standardized processes and tools to ensure the highest quality parts are delivered quickly and efficiently.

ABB Parts Fingerprint

Parts management may constitute a substantial portion of a maintenance budget. An effective parts management program helps manage and reduce costs. The Parts Fingerprint reviews the effectiveness of parts management, identifies cost reduction opportunities and parts inventory risks, and recommends ways to address cost and risk. Some cost and risk can be attributed to insufficient stock, overstock, out-of-date inventory and end-of-lifecycle issues. The Parts Fingerprint recommends parts stocking and management based on site configuration, failure data, historical usage, and end-of-lifecycle parts requirements.

ABB Business Online

ABB’s web-based parts and repair ordering and management service provides secure internet tools to access price, stock availability, order acknowledgement, tracking, order history, and more, for thousands of ABB products, parts and repair services. Visit https://www.online.abb.com to order or to request free access.

ABB Repair and Refurbishment

ABB Repair and Refurbishment services include a thorough diagnostic evaluation by ISO9001.2008 certified repair technicians, who identify failed components, implement repairs and conduct rigorous testing. State-of-the-art, multi-level testing processes are applied, from a components level to in-circuit and full functional testing. ABB maintains detailed fault analysis data, including each component repair part number and serial number, to provide a historical repair perspective for each customer. This data provide valuable information to identify and troubleshoot conditions that may cause or contribute to failures. Cycle time is typically less than two weeks; or for emergency repairs, as little as one day. A full one-year warranty is included.

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