ABB Cement Care

The global standardized service agreement framework that helps our customers.

1) We start with your assets so we're on the same page

Drawing from our installation database, ensuring revision levels and performing a health check if desired.

2) We work with you to understand your needs

If you need	Then you should consider
Timely local and remote support?	Rapid response to issues.
Added asset and process support?	Services supporting maintenance.
Improved and updated skills?	Training for plant personnel.
New features and functions?	Equipment lifecycle support.
Parts and repair availability?	Equipment repair support.
High asset utilization?	Optimized equipment and processes.
Lower production costs?	Reduced variable production expenses.
Longer asset lifecycle?	Increase return on investment.
Higher production?	Maximize asset and process availability.
High asset and process reliability?	Predictable asset and process performance.

3) Together, we determine the Care package that meets your needs

Starting with a LifeCycle Assessment if desired.

Customer need	Meeting that need	Customer benefit
Cement plant in Saudi Arabia Needed guaranteed response time for corrective maintenance, access to technical support and remote troubleshooting.	Guarantees fast and flexible service response to maximize equipment availability.	Higher availability Equipment covered: ABB 800xA Control System ABB Drives Services include: 24/7 Technical Support Remote Troubleshooting Automation Sentinel subscription
Cement plant in Egypt Needed resident expertise, preventive maintenance and better personnel.	Provides powerful tools and our knowledge base to optimize and extend equipment life.	Better asset performance Equipment covered: ABB 800xA Control System Services include: Automation Sentinel subscription 24/7 Technical Support Training
Cement plant in India Needed preventive maintenance, system health diagnosis, process parameter tuning and patch management.	Increases productivity through usability and efficiency optimization of equipment and processes.	More quality production Equipment covered: ABB Expert Optimizer Services include: Remote Services 24/7 Technical Support On-site Tuning Services Full Application Support

4) We apply expert people, processes and tools to perform services

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

5) Let's get started

Choose the options that optimize your agreement.

x - Included, o - Optional, Shaded - standard on every agreement	Rapid Response	Lifecycle Management	Performance Improvement
Contract Management	x	x	x
Equipment Lifecycle Status	x	x	x
Recommended Parts	x	x	x
Help Center/Service Desk	x	x	x
Technical Support	x	x	x
Remote Troubleshooting	o	o	o
Corrective Maintenance	x	x	x
Part Ordering	x	x	x
Inspections & Diagnostics		x	x
Life Cycle Assessments		x	x
Preventive Maintenance		x	x
Parts Fingerprint - Gap Analysis		x	x
Equipment & Process Performance			x
Asset Optimization			x
Condition Monitoring			x
Predictive Maintenance			x
Parts Fingerprint - Supply Analysis			x
Training	o	o	o
Engineering & Consulting	o	o	o
Resident Engineer	o	o	o

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