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Freelance DCS customer support and services

All you need to know as the owner of ABB's Freelance distributed control system to get the maximum value from your investment

ABB looks after its Freelance DCS customers by crafting solutions that ensure the continued productivity, reliability and capability of all installed ABB assets. Managed properly, a process control system can provide continually higher levels of performance throughout its life cycle. Rather than degrading over time, it can be maintained in a way that vastly extends its longevity and continually increases its performance.


Is your Freelance DCS running on unsupported Windows XP?

Systems running XP could become targets for malicious software as hackers discover new vulnerabilities.

Antivirus software companies supporting XP will be unable to provide full protection and will discontinue development of new XP virus protection solutions. XP compliant hardware availability is also in question since most manufacturers are no longer testing for XP compliance.

ABB strongly recommends customers running Windows XP operating systems evaluate their system life cycle plans and risk mitigation strategy. Simultaneously, ABB is offering upgrade solutions that can remedy or mitigate risks and help customers better protect their plants and personnel while ensuring safe operations and continuous production.

How optimal are the settings of the system you are running?

Control systems are robust by design and development and therefore tolerant towards occurring issues. Non-optimal system settings and conditions often do not cause incidents immediately, but might result in disturbances over time:
  • System overload is causing slow response rate
  • Gradual system performance degradation is not diagnosed or resolved until issues arise
  • Issues arise sporadically which are difficult to diagnose
  • Hardware devices glide slowly towards unavailability
  • Redundancy problems create single points of failures
  • System efficiency losses
  • Unavailability of operational features due to lacks in software installation
  • Security vulnerabilities due to obsolete Microsoft Update status

Try out various reports and advanced services developed by ABB on the base of long-term customer support experience, with automated data collection and report generation.


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