Southeast Asia paper mill improves productivity with ABB Ability™ Advanced Digital Services

ABB Field Service Management, QCS Performance Services and QCS Performance Fingerprint ensure mill increases productivity and quality

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Suite of ABB services ensure mill's machines run longer and perform better

Customer challenge

Customer challenge

  • Optimize paper machine performance and efficiency
  • Implement sustainable performance improvements
  • Keep maintenance costs low
  • Maintain high product quality
  • Equatorial heat and humid hard on equipment


ABB began by providing the mill with control and quality control systems, drives and electrification, as well as multi-variable cross-direction control and paper quality measurements in 1996. In 2003, the mill’s CEO asked ABB to help them further improve. ABB responded with QCS Performance Services to help the mill achieve significantly fewer sheet breaks, lower overall product costs and increase production.

ABB also implemented a preventive maintenance program that included two ABB engineers working on-site - one specializing in drives and the other in control systems. They have remained in-residence ever since to ensure performance goals are met.


  • Achieved optimum uptime and productivity
  • Proactive maintenance that controls and reduces costs
  • Increased efficiency and time savings
  • Consistent product quality

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