Advanced Services for System 800xA distributed control system

Uncover issues that limit current system performance, help you implement time- and money-saving improvements and extend the life of your assets.

Control systems are robust by design and development and therefore tolerant towards occurring issues. Non-optimal system settings and conditions often do not cause incidents immediately, but might result in disturbances over time.

What could happen in long-term running systems:

  • System overload is causing slow response rate
  • Gradual system performance degradation is not diagnosed or resolved until issues arise
  • Issues arise sporadically which are difficult to diagnose
  • Hardware devices glide slowly towards unavailability
  • Redundancy problems create single points of failures
  • System efficiency losses
  • Unavailability of operational features due to lacks in software installation
  • Security vulnerabilities due to obsolete Microsoft Update status

Therefore, various reports and services have been developed on the base of long-term customer support experience, with automated data collection and report generation.

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Select diagnostic / monitoring service for 800xA for your needs


System 800xA Benchmark System 800xA Core Fingerprint System 800xA Performance Service (ServicePort) System 800xA Health Check
Key Performance Indicators 40+ 40+ 40+ 80-180
Automatic, non-invasive data gathering
Automatic, non-invasive scheduled data gathering



Automatic cloud-based analysis


Automatic cloud-based analysis reviewed by a System 800xA expert



Automatic local analysis



Analysis performed by a System 800xA expert  

Proactive analysis of system performance



Stoplight report of system performance



Detailed findings report with recommendations    
Detailed findings report with recommendations and historic data      
On-site access to experts    ✓
Remote access to experts    ✓ ✓   
Ongoing analysis of KPIs      ✓  
Daily reports of security status     ✓   
Yearly performance analysis report     ✓   
E-mail notifications when KPIs are outside site-specific thresholds     ✓   
Education in ABB's tools



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✓       Included in current service

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