ABB Ability™ Mobile Connect for drives is an online platform that provides your customers with drive support from anywhere. This allows you to remotely communicate with on-site drive users or service personnel, to help them easily commission and troubleshoot drives. Chats, sharing images and backups, viewing parameters online and sending support packages are all possible, making your technical support process quick and efficient.
Mobile Connect offers two different interfaces based on the user profile: a web portal for your team of experts, and a Drivetune mobile app for drives users. Cases are managed in the web portal and accessed via a unique case ID and your MyABB account.