ABB Charger Care helps achieve maximum uptime for fast charger networks and securing your charging business.
ABB takes full ownership of the uptime of your charging network. A high uptime starts with high quality products. The Charger Service Center and tailored diagnostic tooling enable effective and timely response to any irregularity in the network.
Upon failure, ABB will respond with a professional staff of technicians to resolve the situation. Depending on the type of Service Level Agreement (SLA), a customer receives pro-active advice and first priority case resolution.
Additional to the standard SLAs, there are extra options to choose from to tailor the maintenance and repair concept toward your service organization and competences. Furthermore, several training programs can be included in the SLA.