Control room operators make hundreds of decisions every working day – decisions that have a great impact on productivity, quality, and safety. What’s more, the more alert, stimulated and harmonious they are, the better the decisions they make. For plant and control room managers, the key question is thus how to create and maintain operator well-being at levels that ensure their very best performance. Such an attractive environment will not only attract much sought after ‘new-generation’ operators, it will also reduce human errors and improve plant productivity.