Maintenance services for metals

ABB Field Service Management increases productivity, optimizes operations and ensures the safety and security of your equipment.

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Who saves time with Field Service Management?

Global registered users at customer sites

ABB customer service executed

Our global service team, with more than 26,000 professionals trained and certified in the latest diagnostic, repair and maintenance practices, ensure high value for your investment.

We know that the key to providing world-class service is both to respond quickly and to provide better solutions than can be found elsewhere. The way we manage these activities is through the ABB Field Service Management process and tools.

4 key components of ABB Field Service Management

People

Process

Platform

Pay-off

Collaborating to improve performance is why ABB exists, so we invest to ensure that our service employees are the most competent and best trained professionals anywhere.

We equip our employees with Field Service Management tools that ensure safe work practices, and guide them to perform the right service, on the right assets, at the right time.

These tools are synchronized many times daily with our factories and global service network to ensure that the best practices are always in the hands of our service professionals.

Field Service Management helps drive safety initiatives and support safety fundamentals by integrating them into daily work activities.

A contributor to safety incidents is our behavior when working. Before working, we must identify hidden hazards.

"Stop Take 5"

The “Stop Take 5” process asks us to stop and think before we act. Evidence shows that this will help protect us. "Stop Take 5" checklists are integrated in the ServicePro Service Management System work orders.

ABB Field Service Management is a central part of all ABB Industrial Automation Service. ABB Field Service Management encompasses managing equipment lifecycles, service activities, capital planning as well as diagnostics and optimization with ABB’s Advanced Digital Services.

ABB Field Service Management features ABB’s best maintenance practices for rapid response, lifecycle management and performance improvement.

Standardized Field Service Management Process

Field Service Management empowers our service personnel to develop and evolve high-quality service procedures. Those procedures are documented, collected, integrated and then deployed to make them available globally for continuous improvement at every facility.

Field Service Management enables ABB service engineers to effectively schedule and deliver maintenance as well as monitor and optimize equipment performance to maximize asset longevity.

Maintenance Management helps plants achieve longer equipment life and greater reliability. With Maintenance Management, service engineers easily follow scheduled service work orders to provide high-quality, expert service. Maintenance Management delivers flexible reports to provide visibility into all service activities at any level of operation.

Parts_Management_20170509a Parts Management ensures fast access to parts information for ABB automation equipment. It defines spare parts needs for ABB equipment, delivers lists of recommended parts and life cycle status, and reports on parts inventories. This planned maintenance helps to avoid expensive, unplanned outages.

Delivery_Management_20170509a Delivery Management is designed to manage equipment lifecycles, service activities and capital planning. It provides visibility into service activities at a single site or across multiple facilities. It also charts service activities and tracks completed work orders to allow service planning, scheduling and labor resources to be managed effectively.

Optimization_Management_20170509a Optimization Management is an interactive scheduling tool used to manage the delivery of advanced services on-site or remotely. It improves equipment and process performance and increases return on assets by monitoring systems and processes for deviations to generate timely recommendations to correct issues that could arise.

Report_Management_20170509a Report Management provides increased operational understanding of equipment and processes, improved accounting for parts and materials, and accurate labor cost tracking. Standard reports give detailed visibility into service operations to help identify what is going well and what needs improvement.

ABB Field Service Management brings together the right people, with the right platform and processes to provide customized maintenance plans that align with the customers’ needs, priorities and values. This is accomplished by starting off with a singular maintenance approach and building customization with a Reliability-Centered Maintenance strategy to maximize effectiveness.

Reliability-Centered Maintenance (RCM) is a maintenance strategy designed to optimize all the assets in a facility by determining the most effective maintenance approach to deploy based on risk and criticality. The RCM approach can include Reactive Maintenance, Preventive Maintenance (PM), Predictive Maintenance, and Proactive Maintenance techniques in an integrated manner to increase asset performance, reliability and availability at the lowest cost.

Reliability-Centered Maintenance (RCM)

Related service offerings

Maintenance for electromagnetic stirrers and brakes

Maintenance for distributed control systems

Service agreements for metals

Find out more about ABB's service portfolio for metals

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