| FAQ ID | Question | Answer | Attachment | Categories | Products | |
|---|
| FAQ_0001 | How can I update the AC500 V3 Firmware? | AC500 Firmware can be update via Automation Builder or SDCard. For details, users can refer to the document from the link. | Link FAQ_0001 | AC500 | AC500 V3 | |
| FAQ_0002 | There is no program loaded in the PLC after "Create Boot Project" and a reboot. | When Mode 01 is configured, the program will not be loaded from EEPROM. Press the "CFG" button on the PLC and it will show "PLC 001", then press "Arrow Down" until "Mod 01" appears. Press the "CFG" button to edit then press the "Arrow Down" button until "Mod 00" appears, press "OK" and reboot the PLC (Off/On). | | AC500 | AC500 V3 | |
| FAQ_0003 | When should the Battery of an AC500 CPU be replaced? | The function block "Batt" (AC500 V2) or "PmBatt" (AC500 V3) and the command "Batt" in "PLC-browser" or "PLC Shell" deliver the levels 100, 20, or 0. At level 20 or lower, the battery should be replaced (in running mode) to avoid the loss of retentive data, clock, and other data. | | AC500 | AC500 V3 | |
| FAQ_0004 | Which SDCard file system is supported by AC500 CPUs? | Only SDCard (SD, SDHC) with FAT and FAT32 are supported. | | AC500 | AC500 V3 | |
| FAQ_0005 | What are the variables' initial values during power-on reset and program download for the AC500 V2 CPU? | Please refer to the attachment for details. | Link FAQ_0005 | AC500 | AC500 V2 | |
| FAQ_0006 | What does the parameter "Ignore Module" in the Automation Builder I/O Module Configuration mean? | When this parameter is set to "YES", the configured module will be inactive. Therefore users can test the program without the physical module and don't need to delete the module from the PLC Configuration. | | Automation Builder | General | |
| FAQ_0007 | Is it possible to buffer "Retain" data without using a battery? | Users can use the function block RETAIN_SAVE and RETAIN_EXPORT (AC500 V2) or PmSramExport (AC500 V3) to store the Retain data to the SDCard in scheduled intervals. | | AC500 | AC500 V3 | |
| FAQ_0008 | What do the rotary address switches at EtherCat components CM579-ETHCAT, CI511-ETHCAT, and CI512-ETHCAT mean? | These rotary address switches at the EtherCat components are for future use. | | Connectivity | EtherCAT | |
| FAQ_0009 | Is online access via serial communication possible for AC500-eCo V2 CPUs when another communication protocol has been assigned? | There are two options to go online:
1. Set the RUN/STOP DIP switch to STOP, then restart the CPU. The configuration is then set to default and online access is active.
2. If the COM is set as follows: Enable login=Enabled, Baudrate=19200 Baud, Stop bit=1, Parity=none, Data bits=8, online access is also possible when the DIP switch is set to RUN. | | AC500 | AC500-eCo V2 | |
| FAQ_0010 | Does the AC500-eCo V2 CPU serial interface support RS232? | No, the AC500-eCo V2 CPU serial interface only supports RS485. | | AC500 | AC500 V2 | |
| FAQ_0011 | Where can I get the TK503/TK504 USB drivers? | The TK503/TK504 USB drivers can be downloaded from the link. | Link FAQ_0011 | Connectivity | Others | |
| FAQ_0012 | Do I need a battery for Retain data in AC500-eCo (V2 and V3)? | No. The Retain data is saved in flash memory. The battery on the option card (AC500-eCo V2) is only used for the RTC (Real Time Clock). | | AC500 | AC500-eCo V3 | |
| FAQ_0013 | Does the RTC (Real Time Clock) in AC500 need a battery? | Yes, a battery is needed to maintain the RTC for AC500 V2 and V3. | | AC500 | AC500 V3 | |
| FAQ_0014 | How can I connect to the AC500 Webserver on my mobile phone or tablet? | To connect to the AC500 V2 Webserver via iPhone or iPad, we recommend the App "SpiderControl MicroBrowser" from iniNet Solutions GmbH in the iTunes App Store. For AC500 V3 Webserver, users can connect directly via a mobile browser (Safari, Chrome, and Opera). | | AC500 | AC500 V3 | |
| FAQ_0015 | Where can I get example projects for the AC500? | Users can get example projects via Automation Builder menu > Help > Project examples or through the application example webpage. | Link FAQ_0015 | Automation Builder | Libraries | |
| FAQ_0016 | Can the AC500 V2 synchronize with a NTP server? | Yes, the AC500 can synchronize with SNTP (Simple Network Time Protocol) and NTP (Network Time Protocol) servers. | | AC500 | AC500 V2 | |
| FAQ_0017 | How can I recognize whether there are new software updates for Automation Builder? | Please go to Automation Builder menu > Help > Check for updates. | | Automation Builder | General | |
| FAQ_0018 | Where can I find the basic documentation for Automation Builder, AC500, and CP600? | The Automation Builder, AC500, and CP600 manuals are available online. | Link FAQ_0018 | Automation Builder | General | |
| FAQ_0019 | Is it possible to define different baud rates on PROFIBUS for the Fieldbus branches using repeaters? | No. You can select only one baud rate on the master. If you want to use 2 different baud rates you have to create 2 different Profibus lines with 2 separate masters. | | Connectivity | PROFIBUS DP | |
| FAQ_0020 | How can I assign variables for ADR_IN and ADR_OUT in CD522 function blocks? | All function blocks should be connected to the address of the first data from the structure of the input or output of the CD522's counter. This means they all (also Counter and Encoder function blocks) use the first input and output address under the section PWM / Pulse in PLC configuration. Please refer to the pictures for more details. | Link FAQ_0020 | AC500 | S500 I/O | |
| FAQ_0021 | How do I get the REAL value from a DWORD? For example, if I receive a DWORD value from the fieldbus. | You may define a variable with type REAL at the same address as the DWORD variable. For example:
VAR
R1 AT %MW0: REAL;
D1 AT %MW0: DWORD;
END_VAR
The value then depends on which variable you access. | | AC500 | AC500 V3 | |
| FAQ_0022 | I cannot see the popup window during configuration in the Panel Builder 600, how can I reset it? | Please go to Panel Builder 600 menu "File > Reset and Restart" to reset the settings. | | Visualizations | Panel Builder 600 | |
| FAQ_0023 | Can two CM598-CN couplers communicate with each other via CAN2.0B or CAN2.0A and CANopen? | Two CM598-CN can communicate with each other with CAN2.0B and CAN2.0A, but not with CANopen (CM598-CN is CANopen master, not CANopen slave). | | Connectivity | CAN | |
| FAQ_0024 | Where do I find the cable pin assignment to connect a CP600 with a AC500 via Modbus RTU? | Please refer to the attachment for details. | Link FAQ_0024 | Visualizations | CP600 | |
| FAQ_0025 | What does "Force IP-settings" mean in the AC500 V2? | If the option "Force IP-settings" is activated under "IP-settings" of an Ethernet coupler, the IP-settings will overwrite all other methods to change the IP. In other words, it is not possible to change the IP-settings using other methods(e.g. IP config tool or the buttons on the CPU).
We recommend to deactivate "Force IP-settings" if it is not necessary. | | AC500 | AC500 V2 | |
| FAQ_0026 | How many times can the flash memory for Retain data in the AC500-eCo V2 CPU be flashed? Is it flashed every PLC task cycle? | The flash memory for Retain data can be flashed one million times. But the data will only be flashed during the power-off procedure (when the supply voltage is under 15V). | | AC500 | AC500-eCo V2 | |
| FAQ_0027 | How do I use system events in the AC500 V2? | Please refer to the attachment for details. | Link FAQ_0027 | AC500 | AC500 V2 | |
| FAQ_0028 | When I open AC500 V2 Visualization pages while online, they show the following error:
"The allowed number of variables to be monitored has been exceeded! Please close a window". Is it possible to increase this limit? | Yes, the limit can be increased.
Please open the CoDeSys.ini file under "C:\Program Files\3S Software\CoDeSys V2.3". In the section [CoDeSys], insert a new entry: BufferSize=20000. | | AC500 | AC500 V2 | |
| FAQ_0029 | Can I install multiple versions of Automation Builder on one computer? | Yes, it is possible to install multiple versions of Automation Builder on one computer.
For Automation Builder version 2.5 and below, please install Automation Builder 2.5 and select other versions during installation.
Automation Builder 2.6 and onward have 32bit and 64bit versions. Users can only install one of them. They are delivered via individual installers. It is recommended to use the 64bit version. | | Automation Builder | General | |
| FAQ_0030 | How many Ethernet sockets are available for users in the AC500 V2? | The following number of Ethernet sockets are available in the AC500 V2 for users:
PM55x-ETH, PM56x-ETH and PM57x-ETH: 13
PM583-ETH: 22
PM585-ETH and PM59x-ETH: 29
PM591-2TH, PM595-4ETH-x: 60
CM577-ETH and CM597-ETH: 15 | | AC500 | AC500 V2 | |
| FAQ_0031 | What is the maximum current of the AC500-eCo V2 CPU 24Vout? | For 24VDC variants: Maximum is 1.5A with the 24VDC input current greater than 2.0A.
For 100-240Vac variants: Maximum is 180mA. | | AC500 | AC500-eCo V3 | |
| FAQ_0032 | How can I start with the CP600-Web panel? | Please refer to the attachment for details. | Link FAQ_0032 | Visualizations | CP600 | |
| FAQ_0033 | How can I access the FTP server on a CP600 panel? | FTP needs to be enabled based on the user in the user management. Please refer to the pictures for more details. | Link FAQ_0033 | Visualizations | CP600 | |
| FAQ_0034 | How can I retrieve the MAC address of the AC500 onboard Ethernet port? | For the AC500 V2, please use the function block "CPU_PROD_ENTRY_READ" in "SysInt_AC500_V10.lib".
For the AC500 V3, please use the function block "PmProdRead" in the "AC500_Pm" library.
Please refer to the attachment examples for details. | Link FAQ_0034 | AC500 | AC500 V3 | |
| FAQ_0035 | I am using Javascript to change the properties of widgets (e.g. background color), but it does not work. | When changing the properties of widgets with JavaScript during runtime, the page "Static Optimization" has to be set to "False" or the widget "Static Optimization" to "Dynamic", otherwise changes to properties will be ignored. You can find the option "Static Optimization" on the "Advanced" Properties Page. Please refer to the attachment for details. | Link FAQ_0035 | Visualizations | Panel Builder 600 | |
| FAQ_0036 | Can I connect multiple USB devices to a CP600 Panel? | Yes. You can connect multiple USB devices (USB memory stick, USB mouse, or USB keyboard) directly to the USB ports or connect through a USB hub for more connections. | | Visualizations | CP600 | |
| FAQ_0037 | Is it possible to define access right to the context menu on the CP600? | Yes, you can assign the access right according to the user to access the context menu. Please refer to the attachment for details. | Link FAQ_0037 | Visualizations | CP600 | |
| FAQ_0038 | How can I request a CP600 page change from a PLC or remote devices? | Please refer to the attachment for details. | Link FAQ_0038 | Visualizations | CP600 | |
| FAQ_0039 | Image formats supported in PanelBuilder 600? | Panel Builder supports the following formats: SVG, JPEG, PNG, BMP, GIF, TIFF, ICO, MNG | | Visualizations | Panel Builder 600 | |
| FAQ_0040 | How many protocols are supported in one Panel Builder project? | Please refer to the attachment for the maximum physical protocol allowed in a CP600. The "Variables" and "System variables" are not physical protocols, they are logical protocols. | Link FAQ_0040 | Visualizations | CP600 | |
| FAQ_0041 | Do I need to install further drivers for Online Simulation in Panel Builder 600? | No, the drivers for the communication protocols are already integrated in Panel Builder 600. | | Visualizations | Panel Builder 600 | |
| FAQ_0042 | How many concurrent remote clients can connect to a CP600? | The CP600 panel can have a maximum of 4 concurrent remote clients. | | Visualizations | CP600 | |
| FAQ_0043 | Why can't I create boot projects for SM560-S? | Check if the parameter “Enable Debug” for SM560-S Safety is set to “ON” in the Automation Builder project and whether the generated boot project was loaded to PM5xx followed by a power cycle. | | AC500 | AC500-S | |
| FAQ_0044 | How can I read the battery status on the AC500 LCD display? | If no battery is inserted or the battery has less than 20% capacity, a triangle is shown at BATT on the LCD display. | | AC500 | AC500 V3 | |
| FAQ_0045 | How can I add additional files to AC500 V2 projects? | Please refer to the attachment for details. | Link FAQ_0045 | AC500 | AC500 V2 | |
| FAQ_0046 | What is the maximum size of an SD card or a USB Memory Stick that can be used on the CP600? | The CP600 only supports FAT and FAT32 filesystems, exFAT and NTFS filesystems are not supported.
The maximum size of an SD card or a USB memory that can be used is, by consequence, limited by the specifics of the FAT32 filesystem:
- Up to 4 GB for a single file
- Up to 32GB for every partition (Up to 2TB as the maximum overall size for the physical drive)
Different partitions on a drive are recognized by the system as single drives.
Example: a USB Memory Stick with 2 partitions, will be recognized as "\USBMemory" and "USBMemory2". | | Visualizations | CP600 | |
| FAQ_0047 | How can I reuse my own created widgets in another Panel Builder 600 project? | Users can save the custom widget into the "User Widgets" gallery. After that, it will be available for new projects.
Users can also transfer the user widgets gallery to another computer. | | Visualizations | Panel Builder 600 | |
| FAQ_0048 | Acyclic data exchange over DPRAM takes a very long time for Safety CPUs and non-Safety CPUs. | This behavior entirely depends on the task configuration setting in your PM5xx and has no bearing on the SM560-S side. Adjust the cycle time of your task on PM5xx (e.g. set task cycle time to 1 ms) where the DPRAM communication blocks are programmed to obtain optimum performance. | | AC500 | AC500-S | |
| FAQ_0049 | Channel reintegration of the AI581-S safety module is not possible upon removal of the fault condition. | In the case of a channel passivation due to overcurrent or undercurrent (wire breakage), the safety analog channel remains passivated for 30 seconds to restore its initial properties. Following this, a check is conducted to determine whether the fault condition persists. If the error is gone, then the reintegration request signal for the given channel is set to TRUE to allow channel reintegration. Within the previously mentioned 30 seconds, the safety analog channel cannot be reintegrated. | | AC500 | AC500-S | |
| FAQ_0050 | The process value of certain configured input is always FALSE (only in 2-channel evaluation mode) in SM560-S. | Our modules are designed in such a way that, in a 2-channel mode, the lower channel (channels 0/2 => Channel 0, channels 1/3 => Channel 1, etc.) always transports the aggregated process value, PROFIsafe diagnostic bit, acknowledgment request, and acknowledge reintegration information. The higher channel always provides the passivated value “0”. Thus, a name mapping for the higher channel is not required in a 2 channel evaluation mode. | | AC500 | AC500-S | |
| FAQ_0051 | The PS501-S Module is not available in 3S Licence Manager. | Unless you create a safety project and compile it, Automation Builder will not check for the safety license. Before this happens, you cannot see PS501-S in the 3S License Manager screen. | | Automation Builder | License | |
| FAQ_0052 | Is data communication using standard DPRAM FBs and cyclic non-safe data exchange FBs safe? | Data communication using standard DPRAM FBs and cyclic non-safe data exchange FBs is non-safe because it is not protected by any safety measures for data communication. However, customers may implement their own safety profiles on top of this non-safe communication using a so-called “Black Channel” principle. If customers implement proper safety profile measures for SIL3 communication, the safety level for receiving data in SM560-S via DPRAM FBs and cyclic non-safe data exchange FBs can also reach SIL3. However, sending data through DPRAM FBs and cyclic non-safe data exchange FBs can still reach only SIL2. Special measures (e.g. usage of dedicated internal CRC24 calculation functions) have to be carried out in the SM560-S program to reach SIL3 in the latter case. | | AC500 | AC500-S | |
| FAQ_0053 | What can I do when I need more than 84 Byte in DPRAM data exchange? | In cases where the standard 84 Bytes in DPRAM data exchange do not suffice or data exchange is too slow, you can use the “Cyclic Non-Safe Data Exchange” feature to exchange data up to 2 KB with minimum programming effort. | | AC500 | AC500-S | |
| FAQ_0054 | Why is discrepancy time handling (2-channel configuration) in S-DIs implemented the way it is implemented? | To get a robust evaluation of a 2-channel configuration, it's crucial to handle noises, disturbances, and other influences at safety digital inputs in a reliable way. Without such a behavior, flickering on a channel would cause a faulty 2-channel evaluation of the given process value, which would jeopardize system availability. | | AC500 | AC500-S | |
| FAQ_0055 | Why is there no detection of wire cross-talk or short circuit to 24 VDC for S-Dos of DX581-S and how can I solve this problem? | The outputs of the DX581-S safety module are decoupled from the connected load. This is necessary to avoid any influence of the connected load on the internal test circuit and, thus, guarantee high robustness (no occasional trips due to false error detection caused by unexpected changes of electrical characteristics in the connected load). Therefore, wire cross-talk and short circuit to 24 VDC can be detected only up to the output clamp of DX581-S safety output, but not on the attached output wire. In most customer cases, error exclusion due to output wire isolation or, alternatively, the machine re-start (with proper start-up test procedure implemented in SM560-S program for given S-DOs to activate them one after each other (reach HIGH state)) at least 1 per month is enough. The user may also take other appropriate actions (e.g. by defining appropriate test periods for the safety function or by reading back the status of the output wire using a safety digital input) to satisfy their respective IEC 62061 and EN ISO 13849-1 requirements, if wire cross-talk or short-circuit to 24 VDC cannot be excluded. | | AC500 | AC500-S | |
| FAQ_0056 | Is my safety program OK if not all safety programming guidelines and rules checked by AC500-S Safety Code Analysis (SCA) rules are satisfied? | The SCA tool only checks whether the static safety programming guidelines or rules are followed. As such, any errors identified by the SCA tool may not necessarily result in machine malfunction but will require additional explanation as to why those exceptions (not fulfilled safety programming guidelines or rules) are allowed in the customer's safety application case. This may delay the certification of customer safety application programs. | | AC500 | AC500-S | |
| FAQ_0057 | What does the built-in power supply in the Safety I/O module mean? | It means that there is no need to buy a separate Power Supply module for the AC500-S Safety I/Os. 24 VDC can be directly connected through UP and ZP pins on the Terminal Unit. | | AC500 | AC500-S | |
| FAQ_0058 | What happens when I connect a test pulse of the same type (e.g., T0, T1, T2, T3, etc.) from one module to the safety digital input channel of another module? Are the test pulses module-specific? | Yes, test pulses are module-specific. As test pulses are module-specific, connecting any test pulse of the same type from one module to another module on the same channel would cause channel passivation. This kind of connection is not permitted and not recommended. | | AC500 | AC500-S | |
| FAQ_0059 | Is the safety telegram delay different if the safety module is placed in another physical slot (communication module or I/O module slot)? | The difference in telegram delay is negligible in such cases, with a possible difference of well below 1 ms. | | AC500 | AC500-S | |
| FAQ_0060 | Can 1oo2 internal safety structure only be applied for safety inputs in case of 2-channel input? | No, the entire AC500-S hardware system is designed using a 1oo2 internal safety structure. Hence, even when you connect a single input, internally it is split and processed using 1oo2 safety architecture. | | AC500 | AC500-S | |
| FAQ_0061 | How can I interface safety mats/bumpers and safety edges? | Most of the safety mats and bumpers in the market come with an ASi-Safety option. With the help of the ASi-Safety to PROFINET/PROFIsafe gateway, you can connect the signals to the AC500-S. | | AC500 | AC500-S | |
| FAQ_0062 | Do I need a safety relay when I interface a safety mat? | You do not need a relay if the safety mat comes equipped with safe communication features (e.g., ASi-Safety interface). When directly connected to AC500-S safety input channels, you need a relay to interface a safety mat. | | AC500 | AC500-S | |
| FAQ_0063 | Do we have safety mat interface certification for AC500-S modules? | No, but you can use ASi-Safety with an ASi-Safety to PROFINET/PROFIsafe gateway to connect safety mats to AC500-S modules. | | AC500 | AC500-S | |
| FAQ_0064 | Can I use 2-wire transmitters with analog input in AC500-S modules? | Yes, the AI581-S analog module is equipped to handle both 2-wire and 4-wire transmitters. | | AC500 | AC500-S | |
| FAQ_0065 | Is LREAL (64-bit) execution faster than REAL (32-bit) on the SM560-S? | LREAL (64-bit) is not supported on the SM560-S. | | AC500 | AC500-S | |
| FAQ_0066 | Is the speed for floating point calculations shown in the SM560-S specifications for REAL or LREAL? | The value is for REAL. SM560-S does not support LREAL. | | AC500 | AC500-S | |
| FAQ_0067 | What is the ON time of a test pulse in DI/DX modules? How often is it repeated? | Test pulse terminal clamps provide a 24V DC signal for monitoring passive sensors with test pulses. This test pulse signal is switched off for a fixed time (1 ms) to a LOW state. This applied to both DI581-S and DX581-S modules. The test pulse repeats every 58ms for the DI581-S and every 27ms for the DX581-S module on each test pulse channel. | | AC500 | AC500-S | |
| FAQ_0068 | How often is the safety output set to OFF when the detection feature in the DX module is set to ON? | If the detection is enabled, the output of the DX581-S safety module is tested every 55 ms. Be aware, that the test pulse of the internal main switch can also be observed on each output. The main switch test pulse cannot be disabled and is always present. Its duration is slightly below 1 ms in the worst-case scenario (if the output current is 500 mA) and is almost invisible in the best-case scenario (if the output current is below 50 mA). | | AC500 | AC500-S | |
| FAQ_0069 | Can AC500-S safety modules be used in low-demand applications? | Yes, we do have low-demand values to be supplied on request. | | AC500 | AC500-S | |
| FAQ_0070 | How can I make the SM560-S configuration switch setting SIL3 / PL e compliant if I want to use its value in the safety application program? | You may want to change the SM560-S safety program execution path depending on the SM560-S configuration switch setting, which can be read in the safety program using SF_SM5XX_OWN_ADR Function Block. Changing the SM560-S safety program execution path depending on the SM560-S configuration switch setting is not enough to reach SIL3/PL e. You have to implement additional mechanisms, e.g. a second point-of-entry for the program configuration setting at application level. This can be done by reading some pre-configured (pre-saved) values from the SD card on the PM5xx CPU. This additional pre-configured (pre-saved) value has to be transferred to SM560-S and compared with the SM560-S configuration switch setting before the SM560-S configuration switch setting is accepted for the SM560-S safety program execution path change. This way you can reach a higher SIL / PL level up to SIL 3 / PL e. | | AC500 | AC500-S | |
| FAQ_0071 | Is there a way to read the SM560-S boot project CRC in the safety program? | Yes, you can use the function SF_BOOTPROJECT_CRC in your safety program to read the boot project CRC. | | AC500 | AC500-S | |
| FAQ_0072 | In which types of applications are FBs like SF_APPL_MEASURE_BEGIN and SF_APPL_MEASURE_END used? | The FBs can be used for time profiling your safety application program, which is often very useful for debugging to find performance bottlenecks in low-performance applications. For example, they can be used to estimate the actual time taken by the safety CPU to execute a certain part of the safety program logic. | | AC500 | AC500-S | |
| FAQ_0073 | How can user data on the SM560-S be made retentive? | User data can be stored in the non-volatile flash memory of the SM560-S and read or deleted from there using special FBs (SF_FLASH_WRITE, SF_FLASH_READ, and SF_FLASH_DELETE). | | AC500 | AC500-S | |
| FAQ_0074 | Is there any NVRAM on the SM560-S? | There is no NVRAM available on the SM560-S. | | AC500 | AC500-S | |
| FAQ_0075 | Can the PM5xx's diagnostic buffer capture errors pertaining to remote safety modules? | Yes, you can use special diagnostic FBs to read diagnostic messages from remote safety modules on PM5xx. The FBs can be found in the library Profinet_AC500_V13.lib on PM5xx. | | AC500 | AC500-S | |
| FAQ_0076 | Why does the PM5xx reboot command not reboot remote safety I/O modules? | The PM5xx reboot command will also reboot remote safety I/O modules when the parameter "IO-BUS Reset after PROFINET reconnection" of the CI50x-PNIO module is set to ON. | | AC500 | AC500-S | |
| FAQ_0077 | Is ST to LAD / FBD conversion possible in the SM560-S? | Yes, for simple projects involving basic instruction sets the conversion is possible. However, not all standard ST constructs can be converted to LAD / FBD. Please note that after conversion from ST to LAD/FBD, the safety program code cannot be converted back to ST. | | AC500 | AC500-S | |
| FAQ_0078 | In antivalent mode wiring, the NO channel is always connected to the lower channel (the channel that delivers an aggregated 2-channel process value to the SM560-S). Is there any specific reason for this? | It is always connected to the lower channel to avoid any faults during antivalent sensor wiring and potential misinterpretation of which channel is delivering an aggregated 2-channel process value. | | AC500 | AC500-S | |
| FAQ_0079 | While using our safety and non-safety I/Os with 3rd party safety (F-Host) and non-safety CPUs, will safety and non-safety I/O diagnostic messages be available in the diagnostic buffer of those 3rd party safety (F-Host) and non-safety CPUs? | Yes, as of FW version 3.2.5 of the CI50x-PNIO, the standard diagnostic is supported to provide that information. | | AC500 | AC500-S | |
| FAQ_0080 | Who can certify a safety program? | All international and national accredited certification bodies like TÜV, EXIDA, UL, etc. (some of them operating globally) can certify a safety program. | | AC500 | AC500-S | |
| FAQ_0081 | What are the right steps to develop a safety program? | You have to refer to EN ISO 13849-1 and IEC 62061 guidelines for machine safety application development and to IEC 61511 for process safety application development. | | AC500 | AC500-S | |
| FAQ_0082 | Is the boot project still available on the SM560-S after a power dip or incomplete power cycle. | In case of an under- or overvoltage situation, which may also be caused by an incomplete power cycle (power off followed by power on in less than 1.5 seconds), the SM560-S goes to a SAFE STOP state with I-ERR LED ON. However, the boot project is still intact. To put the SM560-S back into RUN mode, it is necessary to perform two subsequent power cycles. After the first power cycle, the SM560-S goes to DEBUG STOP state with DIAG LED ON. The second power cycle puts the SM560-S back to RUN mode. | | AC500 | AC500-S | |
| FAQ_0083 | The SM560-S goes into SAFE STOP state (I-ERR ON) after a power cycle. | This situation can be caused by a corrupted boot project or by the rotary switch setting in the safety CPU being incorrectly set to one of the following values: 0xFE, 0xFD, or 0xFC. Another possibility is that the power cycle (OFF time) was too short (to ensure a reliable restart the power-off time must be >1.5 sec.).
Another possible reason is that the FB "SF_WDOG_TIME_SET" has not been called up in the program or has been set incorrectly. | | AC500 | AC500-S | |
| FAQ_0084 | Why is the context menu not displayed after a long press on the CP600 screen? | As of Panel Builder 600 version 4.5, the default setting for displaying the context menu is set to "On action". Users can change this in the project properties. Please refer to the attachment for details. | Link FAQ_0084 | Visualizations | CP600 | |
| FAQ_0085 | How can I convert DWORD to REAL in Panel Builder 600? | Two conversions have to be added in the tag defintion: ABCDEFGH->GHEFCDAB and ABCD->CDAB. | | Visualizations | Panel Builder 600 | |
| FAQ_0086 | Can I modify the user management pages in Panel Builder 600? | Please refer to the attachment for details. | Link FAQ_0086 | Visualizations | Panel Builder 600 | |
| FAQ_0087 | What is the difference between "admin" and "user" in a CP600 with BSP 1.3? | Please refer to the attachment for details. | Link FAQ_0087 | Visualizations | CP600 | |
| FAQ_0088 | Can I change the address format for the IEC60870-5-104 protocol? | The address format can be changed via the "Options" setting. Please refer to the attachment for details. | Link FAQ_0088 | Automation Builder | General | |
| FAQ_0089 | Can I specify the integrated Panel Builder 600 version with Automation Builder? | The Panel Builder 600 version can be specified via the "Options" setting. Please refer to the attachment for details. | Link FAQ_0089 | Automation Builder | General | |
| FAQ_0090 | Does Automation Builder have an autosave function? | By default, the autosave is not enabled. Please go to the "Options" setting, then select the "Load and Save" tab, check the box "Automatically save…" and set the interval. Please refer to the attachment for details. | Link FAQ_0090 | Automation Builder | General | |
| FAQ_0091 | Does the CP600 support NTP protocol? | The NTP Client of the HMI Device is a complete implementation of the Network Time Protocol (NTP) version 4, but is also compatible with version 3 and SNTP, as defined by RFC-1305, and versions 1 and 2, as defined by RFC-1059 and RFC-1119, respectively.
The poll process sends NTP packets at intervals determined by the clock discipline algorithm. The process is designed to provide a sufficient update rate to maximize accuracy while minimizing network overhead. The process is designed to operate in a changeable mode between 8 sec and 36 hr. | | Visualizations | CP600 | |
| FAQ_0092 | What is the character limit of the Panel Builder 600 Alarm descriptions field? | The length of the alarm descriptions must be within 50 characters. | | Visualizations | Panel Builder 600 | |
| FAQ_0093 | How do I synchronize the date and time (DT) from CP600 to AC500 V2? | The date and time can be synchronized from CP600 to AC500 manually or automatically using a Scheduler.
Please refer to the attachment examples for details. | Link FAQ_0093 | Visualizations | CP600 | |
| FAQ_0094 | How can I check the hardware version of CI501 and CI502? | First method: check index - V2.x: Index < C0, V3.x: Index >= C0
Second method: check hardware - HW Version 2.x has 3 rows of pins on the module, whereas HW Version 3.x has 2 rows of pins.
Please refer to the attachment for details. | Link FAQ_0094 | Connectivity | PROFINET | |
| FAQ_0095 | Do I need a license for Panel Builder 600 to use with the CP600-eCo? | Yes, you need to activate the free basic license via the ABB License Manager. | | Visualizations | Panel Builder 600 | |
| FAQ_0096 | Is it possible to change the AC500 V2 PLC IP settings with an SD card? | Yes, users can change the AC500 V2 PLC IP settings via SD Card.
Please refer to the attachment for details. | Link FAQ_0096 | AC500 | AC500 V2 | |
| FAQ_0097 | Why can I access an AC500 FTP server via a Client software (e.g. Filezilla) but cannot transfer files? | Users need to set the FTP server sessions to 2 because some FTP client software needs 2 sessions - one for display and one for file transfer.
Please refer to the attachment for details. | Link FAQ_0097 | AC500 | AC500 V3 | |
| FAQ_0098 | How does task watchdog work in the AC500 V2? | If no task is defined explicitly, a 10ms task is assigned as default. In this case, a watchdog is active with 10ms watchdog time.
If a task is defined, the watchdog can be activated or deactivated in Task Configuration:
- If not activated: if the cycle time is exceeded, a warning of class E4, number 37 is reported.
- If activated: if the watchdog time is exceeded by the number of in "Sensitivity" defined times, the task is terminated with an error of class E2, number 37, and the CPU stops. | | AC500 | AC500 V2 | |
| FAQ_0099 | Can I switch off the AC500 CPU's function keys? | No, it is not possible to switch off the function keys. | | AC500 | AC500 V3 | |
| FAQ_0100 | The S500 analogous modules have 11 or 15 bits resolution but the values are in 16 bits. | Independant of the resolution of the analogous modules the value is always presented in 16 bits ( +-32767). For a full range, the 27648 is used and the value above is overflow and undefined area.
The used bits are shifted to the left (most significant) to adapt to lower resolutions.
In this way, you will always have the same value range for 11-bits or 15-bits resolution. This ensures the portability of the program. | | AC500 | S500 I/O | |