Service for excitation and synchronization systems

ABB Care for Excitation

ABB Care for excitation systems is our flexible and cost-effective service agreement to realize the benefits of a preferential treatment during the entire life cycle of your system.

When it comes to service, there are three paramount needs: day-to-day maintenance, performance optimization and lifetime extension.

With its three levels of service, ABB Care for Excitation Systems is designed to fulfil these common needs and can be seamlessly integrated into wider ABB Care contracts.


  • Unlimited 24/7 telephone support 365 days a year
  • Guaranteed response time
  • Individual technical support

Included services*

Control upgrades and retrofit**

Improve performance and extend functionality and lifetime of your equipment through hardware and software updates.


  • Long-term availability for control parts
  • Minimum shutdown and commissioning time
  • Long-term availability of engineering and support competences
  • New interfaces for enhanced functionality
Performance review**

ABB has created a performance review program for all UNITROL®, SYNCHROTACT® and MEGATROL products


  • Increase reliability of your asset
  • Ensure correct and safe operation
  • Minimize risk exposure to unexpected downtime
  • Lifetime extension of the equipment
Installation and commissioning**

Commissioning services are available to meet critical business needs anywhere in the world, regardless of the size or complexity of the active and legacy products offered.


  • Global network of more than 100 specialists
  • Availability on short notice
  • Advanced diagnostic and repair practices
Spare Parts**

Components used in excitation systems - especially electronic printed circuit boards – suffer from continuous degradation. ABB offers spare parts maintenance services to check the condition of parts on stock and give recommendations for reconditioning or replacement.

  • Professional reliability check of your spare parts on-site
  • Risk reduction of outdated spare parts and components
  • Spare parts availability at minimal cost


Continuous and in-depth knowledge is key to enable service and operations personnel to respond rapidly and efficiently to any occurrence.

At ABB University & Online Academy for Excitation, we design and deliver classes to keep your team knowledge up-to-date at any point of their professional life.


  • Access to simulators in both virtual and in-person classes
  • More than 50 courses available
  • e-learnings available 24/7 through ABB MYLearning
* Depending on the ABB Care tier selected
** These services can be requested as stand alone

More about ABB Service

Are you an ABB customer already?

Log in to MyABB, add the MyExcitation widget and enjoy dedicated information, support, and product updates

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Do you need technical support or want product-specific information?

Do you have questions on a product/service or need general info?

Submit a general enquiry to the excitation and synchronization team

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Technical support and emergency numbers

Contact numbers and addresses for your technical support needs

Technical support numbers

Are you already an ABB customer?

Log in to MyABB, add the MyExcitation widget and enjoy dedicated information, support, and product updates

Log in or register
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