Service for excitation and synchronization systems

ABB services for excitation and synchronization cover our expanded offerings on UNITROL, MEGATROL and SYNCHROTACT products for all brands and types of motors, generators and synchronous condensers.

ABB’s unwavering commitment lies in the reliability of your operations. We go to great lengths to optimize your production uptime, ultimately reducing your system’s life cycle costs.

Depending on specific needs and service strategies, ABB can bundle services into flexible and cost-effective service agreements (ABB Care for Excitation) or deliver them individually.

Why choosing ABB certified services?

  • Reliable and safe operations
  • Minimum unexpected downtime
  • Lower cost of ownership
  • Efficient maintenance programs
  • Extended life cycle of your assets
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Portfolio

ABB-certified upgrades and evolutions

Extend the life and security of your Excitation Systems with the latest ABB control technology

  • Software upgrades to ensure system reliability, data integrity, compliance and optimized equipment performance
  • Control upgrades to ensure energy reliability, extend system life and improve technology, with minimal time and cost impact
  • Excitation control terminal (ECT) upgrades for a secure and user-friendly HMI to effectively monitor and control your excitation system

 

    Performance review

    The ABB Performance Review program’s primary objective is to ensure the safe and reliable performance of your systems. We attain this by conducting thorough assessments of system performance under various operating conditions, rigorous testing of essential supervision functions, and the integration of operation-critical software updates.

    Field services and on-site support

    ABB field services encompass a diverse range of site activities, from the installation and maintenance to troubleshooting and optimization of your excitation systems.

    Our highly experienced and certified field service engineers, linking directly to our Centers of Excellence, combine swift response, competence, and professionalism to guarantee professional startup, equipment adjustments, and maximum value in commissioning and troubleshooting. This integration of expertise and on-site support drives innovation and operational excellence.

    Spare Parts Management & Parts Fingerprint

    Original spare parts and components with guaranteed functionality – the key element of reducing the mean time to repair (MTTR). Spare parts availability can significantly reduce the downtime associated with excitation maintenance, forced outages, as well as electrical and mechanical failures. As a minimum for operational reliability, it is essential to have critical spare parts and components readily available.  

    Training

    Continuous and in-depth knowledge is key to enable service and operations personnel to respond rapidly and efficiently to any occurrence.

    At ABB University & Online Academy for Excitation, we design and deliver classes to keep your team knowledge up-to-date at any point of their professional life.

    Benefits

    • Access to simulators in both virtual and in-person classes
    • More than 50 courses available
    • e-learnings available 24/7 through ABB MYLearning

    Check the training portfolio >>

    Connected services

    ABB Connected Services offer real-time support, thus enhancing interactions with ABB-certified Service Experts. Benefits include improved assistance, reduced travel-associated costs thereby optimizing operations and minimizing environmental impact.

    • 24/7/365 Emergency supportline
    • Our augmented support connects experts virtually to offer troubleshooting and maintenance assistance.
    • Remote Access support to perform full performance reviews, commissioning and troubleshooting.
    Cyber security

    ABB’s cyber security bulletins allow to be up-to-date when it comes to actions to take on the Excitation Human Machine Interface (HMI) in order to keep it cybersecured and mitigate cyber vunerabilities.

    Grid Code Compliance services

    While the energy demand continues to grow operators and regulators need to ensure resilience and reliability of the grid. For this reason, they have defined the minimal technical requirements and processes to connect to it. They are known as Grid Codes. 

    Grid codes vary in each country, are highly complex, ABB serves as a single point of contact for the entire spectrum of services, encompassing everything from installation to compliance. 

    • Grid code compliance studies 
    • Modeling validation services
    • Compliance testing & supervision 

    Deep dive grid code compliance services >>

    Digital twins

    Considering the dynamic and evolving nature of the grid, development of models and the creation of comprehensive digital twins are increasingly vital components in advancing our mission for energy transition.

    ABB can help with

    • Ready-made, ABB-certified excitation simulation models
    • Development of custom models for a variety of applications

    Read more about simluations >>

    Service agreements

    ABB Care for Excitation is a service agreement that offers optional packages tailored for users in the energy industries. Based on ABB’s Product Life Cycle Management model, ABB Care for Excitation provides structured support, simplifies service delivery to control costs, offers operational improvement, all while extending system life cycle and enhancing functionality for your excitation systems.

    Read more about ABB Care for Excitation >>

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    Do you need technical support or want product-specific information?

    Do you have questions on a product/service or need general info?

    Submit a general enquiry to the excitation and synchronization team

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    Technical support and emergency numbers

    Contact numbers and addresses for your technical support needs

    Technical support numbers

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