ABB Metals Care

The global standardized service agreement framework that helps our customers:

Drawing from our installation database, ensuring revision levels and performing a health check if desired.

Analytics	Brakes	Collaborative Production Management
Control Systems	Electrical Equipment	Electro-magnetic stirrers
Instrumentation	Robots	Drives and Motors

If you need	Then you should consider
Timely local and remote support?	Rapid response to issues.
Added asset and process support?	Services supporting maintenance.
Improved and updated skills?	Training for plant personnel.
New features and functions?	Equipment lifecycle support.
Parts and repair availability?	Equipment repair support.
High asset utilization?	Optimized equipment and processes.
Lower production costs?	Reduced variable production expenses.
Longer asset lifecycle?	Increase return on investment.
Higher production?	Maximize asset and process availability.
High asset and process reliability?	Predictable asset and process performance.

Starting with a LifeCycle Assessment if desired.

Customer need	Meeting that need	Customer benefit
Long steel producer in Brazil Needed guaranteed response time for corrective maintenance, access to technical support and recommended spares parts.	Guarantees fast and flexible service response to maximize equipment availability.	Higher availability Equipment covered: ABB 800xA Control System ABB ACS800M Drives Services include: Technical Support Corrective Maintenance Recommended Spares
Stainless steel producer in Sweden Needed access to technical competence for corrective and preventive maintenance, better maintenance planning based on Life Cycle analysis, and lower maintenance costs.	Provides powerful tools and our knowledge base to optimize and extend equipment life.	Better asset performance Equipment covered: ABB 800xA Control System ABB Drives and Motor Control Center ABB Robots Services include: Automation Sentinel subscription System 800xA Fingerprint analysis MyRobot Online Support Service
Aluminum rolling mill in Germany Needed technical support, help in planning control system evolution and remote asset monitoring.	Increases productivity through usability and efficiency optimization of equipment and processes.	More quality production Equipment covered: ABB 800xA Control System Services include: 24/7 Technical Support Remote Monitoring Evolution Planning

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

Choose the options that optimize your agreement.

(x - Included, o - Optional, Shaded - standard on every agreement)

	Rapid Response	Lifecycle Management	Performance Improvement
Contract Management	x	x	x
Equipment Lifecycle Status	x	x	x
Recommended Parts	x	x	x
Help Center/Service Desk	x	x	x
Technical Support	x	x	x
Remote Troubleshooting	o	o	o
Corrective Maintenance	x	x	x
Part Ordering	x	x	x
Inspections & Diagnostics		x	x
Life Cycle Assessments		x	x
Preventive Maintenance		x	x
Parts Fingerprint - Gap Analysis		x	x
Equipment & Process Performance			x
Asset Optimization			x
Condition Monitoring			x
Predictive Maintenance			x
Parts Fingerprint - Supply Analysis			x
Training	o	o	o
Engineering & Consulting	o	o	o
Resident Engineer	o	o	o