ABB Metals Care

Service agreements built with care

The global standardized service agreement framework that helps our customers:

Are you looking for support or purchase information?

1) We start with your assets so we're on the same page

Drawing from our installation database, ensuring revision levels and performing a health check if desired.


Analytics Brakes Collaborative Production Management
Control Systems Electrical Equipment Electro-magnetic stirrers
Instrumentation Robots Drives and Motors

2) We work with you to understand your needs

If you need Then you should consider
Timely local and remote support? Rapid response to issues.
Added asset and process support? Services supporting maintenance.
Improved and updated skills? Training for plant personnel.
New features and functions? Equipment lifecycle support.
Parts and repair availability? Equipment repair support.
High asset utilization? Optimized equipment and processes.
Lower production costs? Reduced variable production expenses.
Longer asset lifecycle? Increase return on investment.
Higher production? Maximize asset and process availability.
High asset and process reliability? Predictable asset and process performance.

3) Together, we determine the Care package that meets your needs

Starting with a LifeCycle Assessment if desired.


Customer need Meeting that need Customer benefit

Long steel producer in Brazil

Needed guaranteed response time for corrective maintenance, access to technical support and recommended spares parts.

Guarantees fast and flexible service response to maximize equipment availability.

Higher availability

Equipment covered:
  • ABB 800xA Control System
  • ABB ACS800M Drives
Services include:
  • Technical Support
  • Corrective Maintenance
  • Recommended Spares

Stainless steel producer in Sweden

Needed access to technical competence for corrective and preventive maintenance, better maintenance planning based on Life Cycle analysis, and lower maintenance costs.

Provides powerful tools and our knowledge base to optimize and extend equipment life.

Better asset performance

Equipment covered:
  • ABB 800xA Control System
  • ABB Drives and Motor Control Center
  • ABB Robots
Services include:
  • Automation Sentinel subscription
  • System 800xA Fingerprint analysis
  • MyRobot Online Support Service

Aluminum rolling mill in Germany

Needed technical support, help in planning control system evolution and remote asset monitoring.

Increases productivity through usability and efficiency optimization of equipment and processes.

More quality production

Equipment covered:
  • ABB 800xA Control System
Services include:
  • 24/7 Technical Support
  • Remote Monitoring
  • Evolution Planning

4) We apply expert people, processes and tools to perform services

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

5) Let's get started

Choose the options that optimize your agreement.

(x - Included, o - Optional, Shaded - standard on every agreement)

Rapid Response Lifecycle Management Performance Improvement
Contract Management x x x
Equipment Lifecycle Status x x x
Recommended Parts x x x
Help Center/Service Desk x x x
Technical Support x x x
Remote Troubleshooting o o o
Corrective Maintenance x x x
Part Ordering x x x
Inspections & Diagnostics   x x
Life Cycle Assessments   x x
Preventive Maintenance   x x
Parts Fingerprint - Gap Analysis   x x
Equipment & Process Performance     x
Asset Optimization     x
Condition Monitoring      x
Predictive Maintenance     x
Parts Fingerprint - Supply Analysis     x
Training o o o
Engineering & Consulting o o o
Resident Engineer o o o

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