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ABB Industry Care

Service agreements built with care

The global standardized service agreement framework that helps our customers.

Are you looking for support or purchase information?

1) We start with your assets so we're on the same page

Drawing from our installation database, ensuring revision levels and performing a health check if desired.


Control Systems Motors Drives
Electrical Equipment Robots Instrumentation
SCADA Systems Measurement Products Telecommunications

2) We work with you to understand your needs

If you need Then you should consider
Timely local and remote support? Rapid response to issues.
Added asset and process support? Services supporting maintenance.
Improved and updated skills? Training for plant personnel.
New features and functions? Equipment lifecycle support.
Parts and repair availability? Equipment repair support.
High asset utilization? Optimized equipment and processes.
Lower production costs? Reduced variable production expenses.
Longer asset lifecycle? Increase return on investment.
Higher production? Maximize asset and process availability.
High asset and process reliability? Predictable asset and process performance.

3) Together, we determine the Care Package that meets your needs

Starting with a LifeCycle Assessment if desired.


Customer need Meeting that need Customer benefit

Offshore oil producer in Brazil

Needed guaranteed response time for corrective maintenance, recommended spares and control system synchronized to GPS.


Guarantees fast and flexible service response to maximize equipment availability.

Higher availability

Equipment covered:

  • ABB Control Systems
  • ABB Drives
  • ABB Electrical Equipment

Services include:

  • Corrective Maintenance
  • Recommended Spares
  • Engineering Services

Tissue mill in Spain

Needed continuous system hardware and software updates, and access to advanced technical support.


Provides powerful tools and our knowledge base to optimize and extend equipment life.

More quality production

Equipment covered:

  • ABB 800xA Integrated Control and Safety System

Services include:

  • Resident Service Engineer
  • Preventive Maintenance
  • Training

Zinc and copper mine in Sweden

Needed higher cyber security, improved control performance and remote equipment monitoring.


Increases productivity through usability and efficiency optimization of equipment and processes.

Better asset performance

Equipment covered:

  • ABB 800xA Integrated Control and Safety System

Services include:

  • Equipment and Process Optimization
  • Parts Audit and Management
  • Resident Service Engineer

Pulp and Paper producer in Indonesia

Needed to improve asset optimization and availability,improve paper quality, reduce sheet breaks, and lower costs.

IASV care Operational Excellence

Collaboratively manages your assets, operations, and risk to deliver strategic business results.

Improved operations

Equipment covered:
  • ABB Distributed Control Systems
  • ABB Quality Control System
  • ABB Drives and ABB Motors
  • ABB Process Instrumentation
Services include:
  • ABB Ability Performance Optimization for control loops
  • LV Drives
  • QCS Grade Change Improvement
  • Paper Machine Fingerprint

4) We apply expert people, processes and tools to perform services

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

5) Let's get started

Choose the options that optimize your agreement.


x - Included, o - Optional, Shaded - standard on every agreement Rapid Response Lifecycle Management Performance Improvement Operational Excellence
Contract Management x  x  x  x
Equipment Lifecycle Status  x  x  x  x
Recommended Parts  x  x  x  x
Contact center  x  x  x  x
Technical Support  x  x  x  x
Remote Troubleshooting  o  o  o  o
Corrective Maintenance  x  x  x  x
Part Ordering  x  x  x  x
Inspections & Diagnostics    x  x  x
Life Cycle Assessments    x  x  x
Preventive Maintenance    x  x  x
Cyber Security    x  x  x
Parts Fingerprint - Gap Analysis    x  x  x
Asset & Process Performance      x On-Site  x Remote-enabled
Asset Optimization      x On-Site  x Remote-enabled
Condition Monitoring      x On-Site  x Remote-enabled
Predictive Maintenance      x On-Site  x Remote-enabled
Alarm Management      x On-Site  x Remote-enabled
Parts Fingerprint - Supply Analysis      x  x
Process and Functional Safety        x
Training  o  o  o  o
Engineering & Consulting  o  o  o  o
Resident Engineer  o  o  o  o

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