ABB Chemical Care

Service agreements built with care

The global standardized service agreement framework that helps our customers:

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1) We start with your assets so we're on the same page

Drawing from our installation database, ensuring revision levels and performing a health check if desired.


Control Systems Drives and Motors Electrical Equipment
Instrumentation Measurement Products Power Products
Robots SCADA Systems Telecommunications

2) We work with you to understand your needs

If you need Then you should consider
Timely local and remote support? Rapid response to issues.
Added asset and process support? Services supporting maintenance.
Improved and updated skills? Training for plant personnel.
New features and functions? Equipment lifecycle support.
Parts and repair availability? Equipment repair support.
High asset utilization? Optimized equipment and processes.
Lower production costs? Reduced variable production expenses.
Longer asset lifecycle? Increase return on investment.
Higher production? Maximize asset and process availability.
High asset and process reliability? Predictable asset and process performance.

3) Together, we determine the Care package that meets your needs

Starting with a LifeCycle Assessment if desired.


Customer need Meeting that need Customer benefit

Silicone plant in Brazil

Needed guaranteed response for corrective service and technical support for their control system.


Guarantees fast and flexible service response to maximize equipment availability.

Higher availability

Equipment covered:

  • ABB Freelance Control System

Services include:

  • 24/7 Technical Support
  • Corrective Maintenance
  • Recommended Parts

Polymer plant in US

Needed to improve operator procedures and responsiveness, and connect to other systems and devices.


Provides powerful tools and our knowledge base to optimize and extend equipment life.

Better asset performance

Equipment covered:

  • ABB System 800xA Human-Machine Interface
  • ABB Network 90/INFI 90/Harmony Control System

Services include:

  • Automation Sentinel subscription
  • 24/7 Technical Support
  • Training

Ketone cracking plant in Germany

Wanted to boost control system efficiency without having to invest in new equipment.


Increases productivity through usability and efficiency optimization of equipment and processes.

More quality production

Equipment covered:

  • ABB Freelance Control System

Services include:

  • ABB Control Loop Performance Service powered by ServicePort

Propylene plant in the US

Needed to reduce emergency maintenance, cut maintenance costs, improve reliability and extend asset life.


Collaboratively manages your assets, operations, and risk to deliver strategic business results.

Improved operations

Services include:

  • Reliability process analysis and benchmarking
  • Reliability process development

4) We apply expert people, processes and tools to perform services

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

5) Let's get started

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