ABB Measurement Care

Level 1 - Self Service

Let ABB enhance your knowledge to become more self sufficient, and still have access to ABB experts when required.

My Measurement Assistant+
Premium Measurement & Analytics knowledge bank providing access to a host of personalized information and digital tools.
Dynamic QR Codes
Speed up troubleshooting by adopting QR Codes generated upon demand to provide information
on product health status.
Genix Copilot
GenAI chat bot and device report analysis tool to answer all your Measurement & Analytics device
questions.
Visual Remote Support (VRS)
ABB expert in your pocket with augmented reality guidance for faster fault resolution.

Level 2 - Rapid Response

Let ABB help to restore your process to normal and minimize the impact of unplanned downtime.

Contract management and service desk
Professional contract management with a central contact center ensures a smooth service delivery with superior support from ABB experts. Regular communication to ensure customer satisfaction and continuous improvement. Plus, a contact center enables customers to directly get phone support from ABB experts.

Technical support
Remote technical support enhanced by digital solutions to quickly return process to normal. Easy access to certified professionals for accurate diagnosis.

Corrective maintenance and onsite repairs
Service professionals dispatched to site equipped with genuine spare parts and certified tools.

Workshop repairs
Skilled technicians providing off-line repair and calibration services. Guaranteed priority
for your repair within contractually agreed time frame.

Spare parts management.
Access stress-free spare parts management and on-time parts delivery, 365 days a year. Let ABB
worry about part obsolescence, depreciation and storage.

Remote assistance and Condition Monitoring
Connected and on-premise device data collection solutions for on-demand, enhanced troubleshooting and remote resolution with remote assistance and visual remote support, enhanced monitoring, troubleshooting and remote resolution.

Level 3 - Lifecycle Management

Let ABB extend the life of your assets with improved efficiency, availability, reliability and safety

Spare parts management
Access stress-free spare parts management and on time parts delivery, 365 days a year. Let ABB worry
about part obsolescence, depreciation and storage.

Preventive maintenance
Regular on-site maintenance, service and calibration to maximize uptime, extend product
life and meet local regulations.

Cybersecurity
Range of cybersecurity offerings to keep your devices safe from keeping devices up to date with
patch management to firewall management.

Inspections and Diagnostics
Inspection and analysis of the equipment to allow maintenance to be performed in a targeted and
economically beneficial way in accordance with customer priorities.

Genix Datalyzer
On demand 24/7 access to your analyzer fleet data including emissions, process and system
diagnostics. QAL 3, device status updates and analyzer health status heat maps to optimize your
operations and maintenance.

Predictive maintenance
Secure product performance and minimize unplanned downtime. Planned maintenance based
on our product knowledge and real-time remote service analysis.

Level 4 - 360° Care

Let ABB give you ultimate peace of mind with a fixed cost, all inclusive 5-year care package for new devices

Rapid response
Restore operations to normal with access to ABB experts using all the best remote monitoring and
diagnostic tools alongside onsite and workshop repairs.

Lifecycle Management
Extend you product lifecycle with preventative and predictive maintenance, spare parts management
and cyber secure device monitoring

Extended Warranty
Peace of mind for 5 years knowing your device will be covered

Enhanced Service Execution
Full suite of available digital solutions enabling ABB to take greater responsibility of routine maintenance and device repair. Services including the Collaborative Operations Center, optional 24/7 support, Genix Datalyzer and more.