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Maintenance for ABB equipment

ABB maintenance and field services reduce costly downtime and maximize the performance of your automation equipment.

Our global service team, with more than 26,000 professionals trained and certified in the latest diagnostic, repair and maintenance practices, ensure high value for your automation investment.

We know that the key to providing world-class service is both to respond quickly and to provide better solutions than can be found elsewhere. The way we manage these activities is through the ABB ServicePro™ Service Management System.

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Overview
Equipment Libraries
Mobility
Safety

ABB’s ServicePro is an interactive software solution featuring ABB’s best maintenance practices for improved reliability, increased return on assets and consistent service compliance throughout your equipment lifecycle.

ServicePro is included as a central part of all ABB Process Automation service agreements to ensure world-class maintenance with measurable results.

ABB ServicePro is equipped with libraries of best service practices for ABB automation and ABB-automated processes, so service engineers can consistently deliver high-quality service no matter where they are in the world.

Internet synchronization to the ABB Master Knowledge Base Library updates the latest revisions to the library, including new and improved preventive maintenance work orders.

ServicePro empowers ABB service personnel to develop and evolve high-quality service procedures. Those procedures are documented, collected, integrated and then deployed to make them available globally for continuous improvement at every facility that uses ServicePro.

ServicePro Mobile

Easy-to-use service delivery application available for iOS.

Enhance your ABB ServicePro experience with ServicePro Mobile for iOS. Log your time and document your service activity right from the point of delivery while ensuring your customer's ABB investments are serviced according to the latest world-class best practices.

ServicePro Mobile allows you to quickly deliver and document all ABB services regardless of configuration level or service type:

  • Demand services: easily document your service activity and log hours
  • Project services: update your project activity and book your hours to ensure you are on schedule and within budget
  • Contract services: generate the preventive maintenance best practices list associated with a piece of equipment, document service activity and log hours 
Features:
  • Fully supports offline use
  • Wi-Fi enabled
  • Small form factor
  • Includes equipment service history
  • QR-code enabled
  • Ability to view and update parts inventory in real time
  • Handles multiple types of work orders and service requests

Benefits:

  • Reduces time and increases accuracy for service activity entry
  • Streamlines workflow process
  • Connects directly to ABB master library
  • Allows for the addition of and visibility to on-site inventory
  • Reduces invoice cycle time
  • Improves troubleshooting with immediate access to equipment service history
  • Provides quick access to service requirements

ServicePro has functionality that helps to drive safety initiatives and support safety fundamentals by integrating them into daily work activities. Safety hazards are unsafe acts and/or unsafe conditions that, if not corrected, have the potential to cause harm and injuries, illness, and/or damage to material, property and environment.

Serious incidents are often preceded by minor incidents, unsafe behaviors, situations that were never addressed, even more, never noticed and reported.

"Stop Take 5" in ServicePro

A contributor to safety incidents is our behavior when working. Before working, we must identify hidden hazards. The “Stop Take 5” process asks us to stop and think before we act. Evidence shows that this will help protect us. "Stop Take 5" checklists are now integrated in the ServicePro Service Management System work orders.

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