ABB provided the Argentinian paper mill with the tools needed to schedule service proactively and maintain high automation and process availability. By investing in ServicePro, a software and web-based tool that significantly increases management visibility into service and maintenance activities, the mill ensured that service would be consistently maintained, and mill personnel had the data needed to make sound decisions.
ServicePro is used by customer and ABB service personnel to collect, manage and apply best practices for servicing ABB automation and ABB-automated processes. ServicePro draws on a comprehensive database of best service practices. Using this information, service personnel are equipped to consistently deliver high-quality services no matter where they are located across the globe.
ServicePro consists of five modules: Maintenance Management, Parts Management, Contract Management, Optimization Management and Report Management.
Maintenance Management uses ABB’s best practices to help plants achieve longer equipment life and greater reliability by providing service engineers with easy-to-follow service work orders. Additionally, Maintenance Management provides information through a configurable interface that gives users the ability to clearly view activities and track trends.
Parts Management ensures that plants have fast access to parts information so personnel can quickly assess what parts they need and the part’s inventory status. Parts service procedures are planned and scheduled to ensure parts are replaced during routine outages instead of during more expensive unplanned ones.
Contract Management tracks the frequency of service events, hours and costs, to give management visibility into service operations. Personnel can access information from any networked PC.
Optimization Management is an interactive scheduling tool that manages the delivery of services on-site and remotely. It gives plant personnel the ability to implement equipment and process improvement services exactly when and where they are needed.
Report Management creates reports that provide increased operational understanding, improved accounting for parts and materials, and accurate labor cost tracking. With Report Management, users can identify the areas of service operations that are running well, and which need improvement.