Control systems are robust by design and development and therefore tolerant towards occurring issues. Non-optimal system settings and conditions often do not cause incidents immediately, but might result in disturbances over time:

• System overload is causing slow response rate
• Gradual system performance degradation is not diagnosed or resolved until issues arise
• Issues arise sporadically which are difficult to diagnose
• Hardware devices glide slowly towards unavailability
• Redundancy problems create single points of failures
• System efficiency losses
• Unavailability of operational features due to lacks in software installation
• Security vulnerabilities due to obsolete Microsoft Update status

Therefore, various reports and services have been developed on the base of long-term customer support experience, with automated data collection and report generation through My Control System web platform.