​Maintenance and field services

ABB’s FT-IR and FT-NIR expertise and dedicated services can help maximize productivity. ABB maintains an extensive network of service FT-IR and FT-NIR engineers and certified service representatives throughout the world. We focus on preventive maintenance but also provide emergency services.

Field services


Unexpected repair and downtime can become a real problem. Investing in an on-site Preventive Maintenance Plan (PMP) offered by ABB reduces the likelihood of expensive repairs and also limits potential downtime. 

 ABB’s plans and services will provide benefits by extending the lifetime of your analyzer and by minimizing your operational cost. ABB’s comprehensive array of flexible plans and services will help protect your investment.

For added protection, consider an annual Preventive Maintenance Plan.
ABB’s PMP service plans are executed by factory certified service representatives to guarantee optimal quality. Furthermore, through regular contact with ABB service representatives, your personnel will acquire knowledge to operate and maintain your FT-IR instrument.

This plan is a low cost but comprehensive service plan. At your convenience, you can return the instrument to the ABB factory to have the yearly preventive maintenance done.

Also, ABB provides free remote support starting as soon as your analyzer is delivered to your facility. 
Support includes:

  • Experts available Monday to Friday, from 8 to 5 Eastern Time
  • Direct contact with service engineers to help you resolve your problems.

(Note that ABB will not develop software applications or chemometric models over the phone).

ABB has formulated a number of functional service plans that can be used to make a Support Agreement (Service Contract) for your FT-IR analyzer.

  • Preventive Maintenance Plans (PMP)
  • Repair Plans
  • Return to depot
  • Tailor made plans
This will give you a one year agreement that is tailored to your specific needs and budget. Our service plans range from basic service to total care combinations. Consider a multi-year agreement to get a significant discount. 

Field services

On-Site Preventive Maintenance Plan 

The on-site PMP covers:
  • Preventive maintenance replacement of the following consumable parts: Laser, Laser Power Supply, IR source and desiccant where applicable.
  • All labor included
  • Instrument validation with full test report documentation, including I/Q and O/Q
  • Priority Service.
  • One preventive maintenance visit per year (ABB reserves the right to determine the schedule of the visit with the customer’s approval)
  • Overall inspection of the analyzer
Note: This plan does not include application-related calibration

Chemometric Calibration Maintenance Programs

ABB offers their customers complete analytical solutions. An important building block of our offering is our remote CALCARE program. 
The program is designed to provide yearly care for your calibrations after the initial development of the ongoing calibration.

For more details don't hesitate to contact our Application Specialist Group at the following address: ftir.application@ca.abb.com 


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