ABB Ability Remote Assistance for Force Measurement

Digital Service Solution

ABB Ability™ Remote Assistance for Force Measurement

Reduce operational risks by securely connecting expert knowledge to the real-time operations of your Force Measurement systems

In today’s metals industry, protecting margins depends on operational stability, quality, and throughput. Yet many disruptions are not caused by major equipment failures, but from subtle process deviations and control issues that require specialized expertise to diagnose and resolve.

ABB Ability™ Remote Assistance addresses this need through a structured, value-driven service contract designed to maximize the performance and reliability of your Force Measurement systems. Remote Assistance enables early issue detection, often avoiding costly site visits. When on-site support is needed, an ABB expert is deployed to your site with the right parts and knowledge to get your system operational as quickly as possible.

Provides accurate fault finding which leads to reduce downtime of the rolling mills.

Provides accurate fault tracing which leads to reduced downtime of the rolling mills.

Remote and secure access to ABB service engineers and specialists help to improve operation availability & helps in reducing associated OPEX.

Remote and secure access to ABB service engineers and specialists help to improve operation availability and reduce associated OPEX.

Quick issue identification and resolution to reduce related downtime.

Transparency in what ABB Engineers are doing.

What is Remote Assistance?

How does it work?

ABB Ability™ Remote Assistance is an on-demand expert support solution that allows ABB engineers to remotely access and analyze Stressometer and MTG C-Frame gauge systems. Complimenting existing digital tools in metal plants, it provides expert troubleshooting, diagnostics, and guidance directly from ABB specialists, helping optimize system performance and reduce downtime.

Remote Assistance operates through a secure architecture centered on ABB’s hardened MicroEdge device, enabling ABB engineers to safely connect to the plant’s flatness computer or MTG operator station.

Uses a MicroEdge device with firewalls, secure boot, TPM 2.0, and DSAC certification.
ABB engineers can view live data and historical benchmarks from the flatness computer or MTG station only when access is granted by customer representatives.

This solution is offered as part of ABB Measurement Care service agreement.

Key features

Expert on-demand service providing remote diagnostic and assistance for the systems
On-demand remote access in case of failure
Defined response time as mutually agreed in service agreement
Access to factory support based on service agreement
Dedicated contact details for urgent communications with ABB