ABB Pulp and Paper Care

Service agreements built with care

The global standardized service agreement framework that helps our customers:

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1) We start with your assets so we're on the same page

Drawing from our installation database, ensuring revision levels and performing a health check if desired.


Collaborative Production Management Control Systems Drives and Motors
Electrical Equipment Instrumentation Laboratory Gauges
Quality Control Systems Robots Web Imaging Systems

2) We work with you to understand your needs

If you need Then you should consider
Timely local and remote support? Rapid response to issues.
Added asset and process support? Services supporting maintenance.
Improved and updated skills? Training for plant personnel.
New features and functions? Equipment lifecycle support.
Parts and repair availability? Equipment repair support.
High asset utilization? Optimized equipment and processes.
Lower production costs? Reduced variable production expenses.
Longer asset lifecycle? Increase return on investment.
Higher production? Maximize asset and process availability.
High asset and process reliability? Predictable asset and process performance.

3) Together, we determine the Care package that meets your needs

Starting with a LifeCycle Assessment if desired.


Customer need Meeting that need Customer benefit

Pulp mill in Brazil

Needed guaranteed response time for corrective maintenance, access to technical support and recommended spares parts.

Guarantees fast and flexible service response to maximize equipment availability.

Higher availability

Equipment covered:
  • ABB Energy Management System
  • ABB 800xA Control System
  • ABB ACS800M Drives
Services include:
  • Recommended Spares
  • 24/7 Technical Support
  • Automation Sentinel software subscription

Tissue mill in Spain

Needed continuous system hardware and software updates, and access to advanced technical support.

Provides powerful tools and our knowledge base to optimize and extend equipment life.

Better asset performance

Equipment covered:
  • ABB 800xA Control System
  • ABB Quality Control Systems
  • ABB Drives
Services include:
  • Automation Sentinel subscription
  • Equipment Lifecycle Status
  • Help Center/Service Desk

Packaging producer in US

Needed resident engineering expertise, continuous system performance improvement and remote-enabled support.

Increased productivity through usability and efficiency optimization of equipment and processes.

More quality production

Equipment covered:
  • ABB Quality Control System
Services include:
  • Resident Service Engineer
  • System 800xA Performance Service
  • ServicePort Service Delivery Platform

Pulp and Paper producer in Indonesia

Needed to improve asset optimization and availability,improve paper quality, reduce sheet breaks, and lower costs.
IASV care Operational Excellence

Collaboratively manages your assets, operations, and risk to deliver strategic business results.

Improved operations

Equipment covered:
  • ABB Distributed Control Systems
  • ABB Quality Control System
  • ABB Drives and ABB Motors
  • ABB Process Instrumentation
Services include:
  • ABB Ability Performance Optimization for control loops
  • LV Drives
  • QCS Grade Change Improvement
  • Paper Machine Fingerprint

4) We apply expert people, processes and tools to perform services

From engaging with ABB‘s Collaborative Operations Network to using Field Service Maintenance Management software

5) Let's get started

Choose the options that optimize your agreement.


x - Included, o - Optional, Shaded - standard on every agreement Rapid Response Lifecycle Management Performance Improvement Operational Excellence
Contract Management x  x  x  x
Equipment Lifecycle Status  x  x  x  x
Recommended Parts  x  x  x  x
Contact center  x  x  x  x
Technical Support  x  x  x  x
Remote Troubleshooting  o  o  o  o
Corrective Maintenance  x  x  x  x
Spare parts  x  x  x  x
 Automation Software Maintenance   x  x
Inspections & Diagnostics    x  x  x
Life Cycle Assessments    x  x  x
Preventive Maintenance    x  x  x
Parts Fingerprint - Gap Analysis    x  x  x
Performance Optimization for Control Systems      x On-Site  x Remote-enabled
Cyber Security for Control Systems      x On-Site  x Remote-enabled
Performance Optimization for control loops      x On-Site  x Remote-enabled
Drives Performance      x On-Site  x Remote-enabled
Paper Mill Performance      x On-Site x Remote-enabled
Pulp Mill Performance      x On-Site
 x Remote-enabled
Virtual Measurements      x On-Site  x Remote-enabled
 Asset Performance Management       x On-Site  x Remote-enabled 
Training  o  o  o  o
Engineering & Consulting  o  o  o  o
Resident Engineer  o  o  o  o

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