Remote Visual Guidance

It is not always practical to have an ABB expert physically attend site to fix a problem. On-site maintenance engineers can now call upon the help of ABB technical experts using the Remote Visual Guidance tool to help rapidly and efficiently navigate to the heart of the problem.

Using a mobile phone, Remote Visual Guidance featuring Augmented Reality (AR) brings the ABB expert directly to site, via a secure connection and without having to physically travel. The installation of an app or special software is not required. The expert gets real-time visual insight to the application, accessing chat, images or videos shared by the on-site engineer. The ABB expert helps the on-site engineer troubleshoot by guiding through the service process with the aid of interactive tools that visualize the instructions.

Benefits of Remote Visual Guidance

  • Minimized downtime - rapid troubleshooting process reduces equipment downtime
  • Lower maintenance costs - faster resolution of problems and reduced travel time and costs
  • Improved personnel safety - fewer human errors caused by complex or unfamiliar tasks; reduced need for outside personnel to visit a site
  • Easy to use tool - mobile-enabled, yet no app or software required

Three simple steps to get remote visual guidance from an ABB expert

Contact your local ABB representative

 ABB reviews the case and ensures that the right expert is available to support your case.

Connect to ABB’s Remote Visual Guidance tool

  • ABB sends you a link by email or text message to start a remote session via a secure VPN channel.
  • The link opens a web browser and a call is placed to the ABB expert’s Remote Visual Guidance app.
  • When the call is connected, the ABB expert can directly see the on-site application and is better positioned to assess the problem being experienced.

The ABB expert helps resolve the problem

The expert gets real-time visual insight to the application, accessing chat, images or videos shared by the on-site engineer. The ABB expert helps the on-site engineer troubleshoot by guiding through the service process with the aid of interactive tools that visualize the instructions.

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