Human nature dictates that when humans become familiar with their environment they tend not to worry about the optimized configuration and tolerate the current. The impact of this has been seen over many of the past incidents and may go some way to explain the rather short operational lifespan of Control Room Operators.
CGM are further developing the EOW for the ‘next generation of users’ and they are calling this new development ‘Smart Ergonomics’. Ergonomics and Human Factors can best be described as ‘The applied science of equipment design, as for the workplace, intended to maximize productivity by reducing operator fatigue and discomfort.’
The new Smart Ergonomics of the EOW means: screen settings can slowly and un-noticeably change during the course of time to prevent eye strain and fatigue. Sitting down, as mentioned above, is a major contributor to fatigue and longer term health issues, therefore a lot of work is being done around helping the operator move during his/her period at the system whilst still providing the ideal viewing angles. An operator does not need to stand for long periods to really improve their overall wellbeing.
The new EOW, with its Smart Ergonomics, has the ability to promote more alert and motivated operators leading to safer operation and less downtime. By making these features automatic at login in the EOW we estimate that the ergonomic functions will be used 75% more by the operators compared to the traditional manual settings. Manual adjustments to smart ergonomic features are of course still possible.