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24/7 Remote technical support

Through our collaboration centers in Sweden and USA we provide 24/7 remote technical support and a single point of contact. The ABB Remote Access Platform (RAP) for ABB Ports provides a secure and protected remote access for our support engineers who are able to connect to the cranes for remote trouble shouting. The RAP establishes a secure tunnel between ABB Ports and the Virtual Support Engineer application at customer site, with all data encrypted. 

The RTS is usually provided through a Maintenance and Support agreement for technical support, for XJD, simulators, and Crane Information Management Systems (CIMS).

For our OCR solutions, a Collaborative Operations Center is available 24 hours a day, seven days a week, offering remote service to customers around the world. Learn more here.
 
Availability

With 24/7 support, we help port equipment to achieve maximum operational availability through guaranteed response time and dedicated product expertise coming from our Collaboration Centers that have access to equipment data.

Efficiency

Because of the 'one ABB' approach we are able to provide a broad range of services and components which leads to time and cost savings for our clients.

Safety & Sustainability

Remotely addressing the root cause of a problem and possible equipment malfunctions, limiting the need to send a service engineer to the terminal, increases the safety and sustainability of service operations.

Key benefits

  • 24/7 support across the globe
  • Direct access to system experts
  • One stop shop for support services and components
  • Maximum uptime and crane availability
  • Increasing safety and sustainability by offering remote support
 

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