24/7 Remote technical support

Through our collaboration centers in Sweden and USA we provide 24/7 remote technical support and a single point of contact. The ABB Remote Access Platform (RAP) for ABB Ports provides a secure and protected remote access for our support engineers who are able to connect to the cranes for remote trouble shouting. The RAP establishes a secure tunnel between ABB Ports and the Virtual Support Engineer application at customer site, with all data encrypted. 

The RTS is usually provided through a Maintenance and Support agreement for technical support, for XJD, simulators, and Crane Information Management Systems (CIMS).

For our OCR solutions, a Collaborative Operations Center is available 24 hours a day, seven days a week, offering remote service to customers around the world. Learn more here.
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Availability - ABB
Availability

With 24/7 support, we help port equipment to achieve maximum operational availability through guaranteed response time and dedicated product expertise coming from our Collaboration Centers that have access to equipment data.

Efficient - ABB
Efficiency

Because of the 'one ABB' approach we are able to provide a broad range of services and components which leads to time and cost savings for our clients.

Sustainability - ABB
Safety & Sustainability

Remotely addressing the root cause of a problem and possible equipment malfunctions, limiting the need to send a service engineer to the terminal, increases the safety and sustainability of service operations.

Key benefits

  • 24/7 support across the globe
  • Direct access to system experts
  • One stop shop for support services and components
  • Maximum uptime and crane availability
  • Increasing safety and sustainability by offering remote support
 
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