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OCR maintenance and support services

ABB offers a wide range of services to ensure our deployed systems maintain the highest availability possible. Our Collaborative Operations Center is available 24 hours a day, seven days a week and offers remote service to customers around the world.

The Collaborative Operations Center is also closely aligned with our global network of ABB technicians and support partners who provide preventative and emergency service on site.
Skilled maintenance staff, backed up by highly automated monitoring, alerting, reporting, and tracking systems offer dedicated service and support to over 65 locations on 6 continents. 

Key service & support functions include:

  • Proactive monitoring and validation system events and alert conditions
  • Emergency remote and local response service calls
  • Scheduled, preventative maintenance
  • System software upgrades
  • Incident tracking and reporting tools
  • Customer training
  • Spare Parts management

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