My Measurement Assistant+

A revolutionary way to do maintenance

My Measurement Assistant+

ABB’s My Measurement Assistant+ is the ultimate digital companion for measurement devices. It leverages Generative AI to streamline maintenance and remote troubleshooting, empowering field technicians and engineers to resolve issues quickly, reduce downtime and enhance operational efficiency.

Who is My Measurement Assistant+ for?

Field technicians

Those who need quick access to maintenance and troubleshooting information.

Maintenance engineers

Professionals responsible for the upkeep and performance of measurement devices.

Operations managers

Individuals overseeing the efficiency and reliability of measurement systems.

Why My Measurement Assistant+?

Timesaver

Reduces the need for on-site support, quicker access to device information.

Cost-effective

Minimizes downtime and costs by providing exact and prompt information.

User-friendly

Intuitive interface accessible from multiple devices, ensuring ease of use.

Enhanced expertise

Gives upskilling opportunities to technicians through video tutorials.

Sustainability

Supports more efficient and sustainable maintenance practices.

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Features

  • Dynamic QR code health scan: Quickly access device health information and diagnostics.
  • Genix Copilot: Easily find relevant information from product documentation.
  • Error code identification/Translation: Simplify troubleshooting with error code explanations.
  • Service case management: Streamline service requests and track progress.
  • Direct access to local/regional service teams: Get immediate support from local experts.
  • Product registration: Easily register products for warranty and support.
  • AutoID scan: Quickly identify and manage devices.
  • Digital twin (VDI2770)/AAS: Enhanced documentation and lifecycle management.
  • Cybersecurity: Developed, tested and approved based on international standards.


The six quantifiable ROI aspects of My Measurement Assistant+

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Reduce downtime by up to 20%

By providing instant access to documentation, troubleshooting guides and error code translations, My Measurement Assistant+ helps technicians resolve issues faster, minimizing equipment downtime.

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Increase maintenance efficiency by up to 30%

The Dynamic QR code health scans collect and process device data faster and more reliably than before. With Copilot integration, maintenance processes are streamlined, allowing for quicker and more exact diagnostics.

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Cut maintenance costs by up to 15%

With comprehensive support features and direct access to local service teams, My Measurement Assistant+ reduces the need for costly on-site support and emergency repairs. The solution provides insights where and when needed specific to the device and situation.

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Improve spare parts management by up to 40%

The integrated spare parts catalog and request system ensure that the right parts can be reliably identified when needed, reducing delays and inventory costs.

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Enhance operational reliability by up to 35%

Finding and identifying the correct device using Auto-ID or Dynamic QR code enables consistent and correct maintenance practices, resulting in more reliable equipment performance and fewer unexpected failures.

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Boost technician productivity by up to 25%

On-the-job training through availability of relevant documentation, video tutorials and design tools enhances technicians' skills and knowledge, enabling them to perform tasks more efficiently reducing time spent to search and validate information sources.

These estimated ROIs are based on sources from ABB factories, global support teams and field service interactions with customers. Some of these estimates are supported by independent research by consultants and industry institutes published in the public domain. 

Through the eyes of the expert

How does My Measurement Assistant+ transform maintenance and troubleshooting compared to traditional methods?

My Measurement Assistant+ revolutionizes maintenance and troubleshooting by providing instant access to device health information through Dynamic QR code scans, reducing the need for on-site visits. Its comprehensive support features, including error code identification and digital twin technology, streamline processes and enhance efficiency.

What proof do you have that My Measurement Assistant+ significantly reduces downtime and maintenance costs?

My Measurement Assistant+ has been shown to reduce downtime by up to 30% through its proactive maintenance features and instant access to critical information. ABB’s analysis from our cooperation with customers in our service teams shows potential reductions, cost savings and improved operational efficiency.

What makes My Measurement Assistant+’ direct access to local expertise a game-changer compared to other solutions?

My Measurement Assistant+’ direct access to device type specific documentation, access to local and regional service teams ensures prompt, relevant support tailored to your specific needs, unlike other solutions that may offer more generic assistance.

How does My Measurement Assistant+ integrate with existing systems and devices?

My Measurement Assistant+ integrates seamlessly with existing systems and devices through its web-based platform, which is easily accessible and always up to date. This ensures compatibility and ease of use across different devices and systems.

What measures are in place to ensure the security and privacy of our data?

My Measurement Assistant+ employs robust security measures, including encryption, secure access controls, and regular security audits to protect your data. ABB adheres to industry standards and best practices to ensure data privacy and security.

What kind of training and support is available for our team to get up to speed with My Measurement Assistant+?

ABB offers comprehensive training and support for My Measurement Assistant+, including video tutorials, guided checklists, and access to local/regional service teams for personalized assistance.

How scalable is My Measurement Assistant+ for growing operations or expanding to multiple sites?

My Measurement Assistant+ is highly scalable, designed to support growing operations and multiple sites with ease. Its web-based platform ensures flexibility and adaptability to meet expanding needs.
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We asked ABB’s Henning von Hoersten a few questions about the importance of My Measurement Assistant+.

 

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