Our unique GenAI-powered product support assistant features Dynamic QR codes that help boost first-time fix rates by up to 50%.

This is your ultimate solution for quick access to resources that resolve up to 80% of technical issues in minutes.

Plus, with Visual Remote Support you can save up to 3 days of waiting time, and thousands of dollars in on-call repair costs.

Enjoy 24/7 access to personalized step-by-step guidance with videos and checklists, ensuring you can rely on accurate, accessible measurements to improve efficiency and productivity, enabling industries to outperform and outrun.

• NEW! Genix Copilot
• NEW! Genix Datalyzer
• Dynamic QR Code health scan
• Digital twin (VDI2770)
• Improved document search
• Expanded product information
• Error code identification/translation

• Dynamic QR Code report request (self-serve)
• Service Case management
• Measurement Care Contract Overview
• Digital twin (VDI2770)
• Product registration
• Service event data
• Lifecycle status
• Local contact

• NEW! Dynamic QR Code Health reports
• NEW! Genix Copilot search & analysis
• NEW! Augmented Reality support
• Finding spare parts  and quotes
• AutoID scan
• Return Material Authorisation
• Direct access to local/regional service teams
• Accessible from phone/tablet/PC