Rapid response
Unplanned downtime in any operational environment is not only expensive but exposes potential safety risks. For example, in case of energy shortage gas power plants are used to quickly fill the energy gap, because they can quickly be put online. If unplanned downtime occurs, the gas turbine cannot be fired up risking to break down the whole energy system of a cluster. That is why it is important to have a maintenance strategy that would address and resolve any issues fast and effectively. This could be in the form of having spare parts on site and having access to 24/7 on-site support, or it could be access to remote support and being able to connect to experts across the globe to guide in-house service engineers to resolve the problem.
Lifecycle management
Achieving operational excellence requires reliable technology that is well maintained to maximize the lifecycle of any device. Spare parts management is one requirement. Regular inspection and diagnostics of your installed base could lead to improved preventative maintenance strategies, thus having a service partner who is committed to taking care of your assets is crucial. For the self-maintainer the same applies, but finding the right spare part could be a unique challenge. Having access to tools like ABB's My Measurement Assistant would enable users to identify required spare parts and easily request quotes via this innovative web application.
An added value of relying on ABB Service engineers is that they can map all devices while they are on site, and afterwards they can do a deep analysis of the lifecycle status of each device. Based on that, they can provide the customer with various options and make recommendations on how to extend the lifecycle of the installed base.
Performance improvement
Connected field services is the future to unleash operational excellence. Implementing the use of digital, cloud-based and on-premise technologies helps to optimize service strategies. Early warning systems and predictive maintenance solutions can stop unplanned downtime and delayed responses to getting operations up and running.
Having service solutions available to meet the most demanding needs is one piece of the puzzle, but what goes even further is the commitment and the trust of your service provider. It is about the customer experience, and the long-term relationship and trust that needs to be nurtured.
Providing services in many areas is tangible like field service, remote support, or repairs – just to name a few. We at ABB invest in the latest service tools and systems, in service enablers and service processes. We make sure that spare parts have the highest availability, and our employees are skilled with the latest service knowledge.