Upstream oil & gas solutions

Totalflow service 

From the field to the office and everywhere in between, ABB is committed to maximizing the potential of your equipment with training and support. Our customers service are top priority, and our service technicians are here to provide you with field support and on-site training when you need it. We also offer a variety of options to assist you in getting the absolute most out of your equipment and production.

Contact our service department to schedule service or ask a question

 

Service offering
PGO details
Spare parts
Service locations
 

Maximizing the potential of your equipment with training and support

 
 

Service offerings
Our service offerings are installation, commissioning, troubleshooting, ABB Totalflow flow computers, RTUs, level sensors, chromatographs and software.

Field support services
Our field support services are the best in the industry. With trained service technicians located in the areas above shown on the map, we have you covered. Day and evening rates, as well as contract support services are offered. If the problem is too involved to solve over the phone, request a technician!

View our service rates

 
 

Technical assistance center
For over a decade ABB has loyally supported the customer by providing phone support. In order to meet the demands of our more advanced users and the expanding market we also offer paid support for the NGC and PGC.

+1 800 442 3097
When calling for Service the options are as follows:

  • Select 1 for placing orders or requesting a RA
  • Select 2 for technical assistance
  • Select 3 for training classes
  • Select 4 for quotations or other inquiries

Training services
In-depth, hands-on three day courses are offered at ABB offices. Tuition is $1,100/student. Course title and code are:

  • Flow Computer Measurement (Z900)
  • XSeries Well Production (Z901)
  • XSeries Automation (Z910)
  • Gas Chromatography: NGC/PGC1000 (Z920)
  • Host Communications: WinCCU (Z930)

Custom classes are also available at your location. Visit our training page for more information.

Totalflow training webpage

 
 

Performance Guarantee Option (PGO)

The Performance Guarantee Option is a quarterly program that is executed by our trained factory technicians and ensures proper installation, training, software, hardware upgrades and preventive maintenance of your analytical systems for a small fee.

 
 

Spare parts

When you need spare parts, go direct to the ABB library. We make it easy to obtain the spare parts you need. Consult our catalog, or call the technical assistance center at 800-442-3097 for help determining the right parts to update or repair your system.

View the spare parts list

 
 

For decades, ABB has helped customers achieve optimized equipment performance by providing cost-effective, high quality, technical training & service

 
 

Bartlesville Field Office
Jeff Cushing  |  +1 918 397 4012
7051 Industrial Blvd.
Bartlesville, OK 74006
More information

Liberal Field Office
Will Rector  |  +1 620 309 1385
2705 Centennial
Liberal, KS 67901
More information

 

Odessa Field Office
Steve Jensen  |  +1 432 272 0084
8007 East Business 20
Odessa, TX 79765
More information

Pleasanton Training Center
150 Eagle Ford Road
Pleasanton, TX 78064
Phone: +1 830 569 8062
More information

 

Bakersfield Training Center
James Oliver   |  +1 661 342 0484
Dave Sanford  |  +1 661 747 6443
4300 Stine Road, Suite 405-407
Bakersfield, CA 93313
More information

 

Northern California
James Weaver  |  +1 661 699 7615

Central Texas
Caleb Northington  |  +1 817 304 6189
Russ Parsons  |  +1 918 914 2545

Texarkana
Tony Walker  |  +1 918 397 7047

Arkansas
Perry Cox  |  +1 870 329 9635

Pennsylvania
Richard Thompson  |  +1 724 212 9335

 
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